Certified Pharmacy Technician - Phone Support (Inbound)

Onco360•Woodridge, IL

7h•$22•Remote

About The Position

This is a Full Time remote opportunity with Onco360, a closed-door specialty pharmacy, located in Woodridge, IL. The role is on the phone support team, assisting health care providers and patients by phone. This position requires a certified pharmacy technician with strong customer service skills, knowledge of pharmacy terminology, and the ability to work independently. The role involves answering questions, coordinating medication refill deliveries, and working with insurance companies on claims and prior authorizations. After an initial onsite training period, the position is fully remote.

Requirements

Good interpersonal skills
Excellent verbal, written and customer service skills
Ability to work independently, meet deadlines and be flexible
Good organizational skills and detail oriented
Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology
Ability to perform tasks accurately and efficiently when inputting information
Licensed/registered pharmacy technician or as required by state law
Basic math and analytical skills
Intermediate typing/keyboarding skills
Pharmacy Technician: 1+ years
PTCB Certification
Registered Pharmacy Technician

Responsibilities

Assist health care providers and patients by phone, answering questions and requests.
Communicate with patients and physician office staff to coordinate medication refill deliveries.
Work with Insurance companies regarding rejected claims and prior authorizations.
Serve as a primary contact for calls to patients and physicians.