Certified Pharmacy Tech - Senior - Population Health Hybrid

Trinity Health•Columbus, OH

15d•Hybrid

About The Position

The Certified Pharmacy Tech Senior - Population Health provides patient care by assisting the patient care pharmacist with outreach to patients and with medication-related quality initiatives for Health Partners members. The role requires a thorough understanding of outpatient prescribed medications, general knowledge of how medication adherence affects patient care, and the ability to work independently to prioritize daily work and triage needs to the pharmacist or other Population Health team members. This is a hybrid position. The employee must be able to attend onsite meetings in the Columbus, Ohio area as needed, including required in-person pharmacy department meetings and team events. Preference is given to candidates residing within 100 miles of Columbus, Ohio.

Requirements

High school graduation or equivalent.
Approved Pharmacy Technician Certification and active registration as a Certified Tech with the Ohio State Board of Pharmacy.
Completion of a Pharmacy Technician Training Program or previous relevant pharmacy technician experience, with expertise in a particular area of pharmacy service.
Experience in outpatient patient outreach and telephonic patient engagement.
Experience obtaining medication histories and identifying and resolving medication adherence or safety concerns.
Effective communication skills and the ability to build rapport with and assist patients remotely.
Ability to work independently, manage priorities, follow through on tasks, and proactively triage needs to the pharmacist or other Population Health team members.
Commitment to exceptional patient service and improving population health outcomes.
Ability to attend onsite meetings in the Columbus, Ohio area as needed, including required in-person pharmacy department meetings and team events.

Nice To Haves

Previous Medication Therapy Management (MTM) or Medication Historian experience.
Residence within 100 miles of Columbus, Ohio is preferred.

Responsibilities

Identify eligible patients for Population Health pharmacy programs and interventions.
Proactively contact patients identified from medication reports, including reports concerning medication adherence or high-risk patients, and patients identified by the patient care pharmacist.
Conduct chart reviews and patient interviews, and contact other sources such as community pharmacies to identify reasons for poor medication adherence or medication safety concerns.
Resolve identified problems or escalate them to the appropriate care team member.
Assist with medication reconciliation, collect comprehensive medication histories, and update the patient home medication list in the electronic health record to ensure accuracy.
Document patient interactions and maintain accurate records in compliance with organizational standards.
Collaborate with patients, providers, care teams, and the patient care pharmacist on medication-related initiatives.
Coordinate pharmacy interventions to improve quality metrics and health outcomes.
Prepare and maintain patient education materials in conjunction with the patient care pharmacist.
Assist with financial assistance applications in conjunction with the patient care pharmacist.
Gather data and generate reports to improve medication-related quality metrics and drug spend.
Participate in training and orientation of new employees or pharmacy students as needed or directed by the patient care pharmacist.
Perform other related duties as assigned.

Benefits

Medical, dental, and vision coverage starting on day one.
Retirement savings account with employer match starting on day one.
Generous paid time off programs.
Employee recognition programs.
Tuition and professional development reimbursement.
Relocation assistance, subject to geographic and position restrictions.
Discounted tuition and enrollment opportunities at Mount Carmel College of Nursing.
Employee Referral Rewards program.
DailyPay access for eligible colleagues.
Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.