Certified Peer Coach (WPRCOACH-04) (MON-FRI / 8AM - 5PM)

New Freedom's Career•Phoenix, AZ

10d

About The Position

The Certified Peer Coach provides recovery-oriented peer support, advocacy, skill development, and resource-navigation assistance to members participating in New Freedom programs. Drawing on relevant lived experience and formal peer-support training, the coach helps members recognize their strengths, set meaningful recovery goals, develop healthy coping strategies, and build skills and support systems for greater independence and successful community reentry. The coach collaborates with Re-Entry Specialists, clinical personnel, and other treatment-team members to support engagement, continuity of care, and progress toward individualized goals. Work takes place in outpatient behavioral health, recovery, reentry, residential, professional office, and community-based environments. The role includes individual and group interactions, supervised trips, appointments, and approved community-based services; occasional local travel may be required. The posting’s title indicates a Monday–Friday, 8 a.m.–5 p.m. schedule, while the description notes that schedules may include early mornings, evenings, weekends, or holidays based on program and member needs. The role involves periods of sitting, standing, walking, and moving through work and community environments; frequent verbal, written, and electronic communication; and frequent use of computers, keyboards, telephones, mobile devices, Electronic Health Records, and standard office equipment. It may involve accompanying members through facilities or community locations, entering and exiting buildings or vehicles, and occasionally bending, reaching, lifting, carrying, pushing, or moving materials weighing up to 30 pounds. When transportation is assigned, the coach must be able to enter, exit, and safely operate a standard company vehicle and remain seated during travel.

Requirements

High school diploma or GED.
Must be at least 21 years old.
Relevant lived experience involving recovery from behavioral health or substance-use challenges, justice-system involvement, reentry, or other challenges relevant to the population served.
Current Peer and Recovery Support Specialist (PRSS) certification.
Qualification for a Behavioral Health Technician designation through at least two years of behavioral health work experience, qualifying higher education, or an applicable combination.
Strong communication, interpersonal, organizational, time-management, critical-thinking, and problem-solving skills.
Ability to build rapport while maintaining appropriate professional and ethical boundaries.
Understanding of recovery-oriented peer support, confidentiality, member rights, and self-directed recovery.
Ability to work independently and collaborate effectively with a multidisciplinary treatment team.
Ability to use Microsoft Office applications, Electronic Health Records, and other business technology.
Ability to observe member behavior and changing circumstances and communicate concerns appropriately.
When transportation is assigned, ability to enter, exit, and safely operate a standard company vehicle.
Ability to occasionally bend, reach, lift, carry, push, or move materials weighing up to 30 pounds.

Nice To Haves

At least one year of experience in peer support, recovery coaching, behavioral health, reentry services, case-management support, or related human services.
Experience supporting individuals affected by substance use, behavioral health conditions, incarceration, homelessness, or other barriers to community stability.
Experience facilitating peer-support groups, recovery activities, or life-skills programming.
Experience supporting employment readiness, resource navigation, or independent-living skill development.
Experience using KIPU or a comparable Electronic Health Record.

Responsibilities

Provide peer support, encouragement, and recovery coaching.
Help members develop and achieve recovery and reentry goals.
Connect members with resources, services, and community supports.
Facilitate member engagement through individual and group interactions.
Partner with treatment-team members to support positive outcomes.
Monitor member progress and communicate concerns appropriately.
Support community activities, appointments, and transportation needs.
Maintain accurate documentation, confidentiality, and compliance standards.
Support members in recognizing strengths, developing healthy coping strategies, and building skills and support systems for independence and community reentry.
Maintain professional and ethical boundaries and collaborate with the treatment team.
Keep required supervision, training, continuing education, and certifications current.
Meet productivity expectations, service standards, and departmental performance measures.