Certified Patient Care Assistant PCU General

Banner Health•Mesa, AZ

5d•Onsite

About The Position

The Certified Patient Care Assistant provides routine patient care to promote patient comfort and contribute to the overall plan of care. The position involves ongoing collection and documentation of patient data, delegated clinical procedures, and unit support functions that contribute to the efficient operation of the nursing department. The role is based in a 36-bed Progressive Care Unit at Banner Desert Medical Center in Mesa, Arizona. The unit cares for a varied, high-acuity patient population and is in a growth phase. Onboarding and orientation may include time on the hospital’s other PCU units as well as the new unit. This is a full-time day-shift position, working 6:00 a.m. to 6:30 p.m. Weekend rotations are required. A $1-per-hour weekend shift differential applies, and an 18% night-shift differential applies when applicable. The role works under supervision and is responsible for the assigned unit. It involves a fast-paced, sometimes stressful environment with a strong customer-service focus and interaction with staff, patients, families, and physicians.

Requirements

High school diploma, GED, or equivalent working knowledge.
Current BLS certification.
Current Certified Nursing Assistant (CNA) certification in the state of practice is required for new hires and transfers.
Skills and abilities typically attained with one year of medical clerical experience, preferably in a hospital or physician office, or prior customer-service experience.
Excellent organizational skills and effective human-relations and communication skills.
Working knowledge of medical terminology, computer literacy, and keyboarding skills.
Depending on department assignment, a minimum passing score of 85% on an ECG or EEG test, including accurate identification of all lethal cardiac dysrhythmias and epileptiform activity.
Depending on department assignment, successful completion of a unit-approved basic electrocardiogram interpretation course, electroencephalographic interpretation course, or on-the-job training.
For employees in specified Banner behavioral-health settings serving children and employees working for Banner Home Care AZ: an Arizona Fingerprint Clearance Card at hire and maintained throughout employment; a Criminal History Affidavit must be signed upon hire for the specified behavioral-health roles.

Nice To Haves

In Arizona, Licensed Nursing Assistant (LNA) licensure is preferred.
Recent healthcare experience preferred.
Successful completion of an approved unit secretary program is preferred.
Additional related education and/or experience preferred.

Responsibilities

Assist patients with activities of daily living, including hygiene, mobility, and nutritional intake.
Collect patient specimens and data, including vital signs and intake and output, and document objective data and routine patient care in accordance with policy and standards of care.
Transport patient specimens as needed.
Recognize and report abnormalities or changes in patient health status and responses to treatment to a licensed professional.
Communicate patient status accurately and completely to other caregivers to promote continuity of care.
Perform procedures and use equipment as delegated by a licensed professional and consistent with demonstrated competencies and scope of practice; procedures may include blood draws, Foley catheter removal, EKGs, and EKG monitoring.
Provide supplies, support, and assistance to medical staff and patients for unit-specific procedures under direct supervision of a licensed professional.
Perform receptionist and clerical duties and help maintain effective communication and information flow throughout the department.
Participate in resolving customer problems or collect necessary information and refer issues to the appropriate person for resolution.
Maintain patient records, including admission, transfer, and discharge information, progress notes, and consent forms; ensure reports and chart forms are scanned or filed, labeled, and accessible.
Maintain patient education materials and assist with ordering patient specimens.
May transcribe and process physician orders using the electronic medical record.
Maintain office, dietary, and medical supplies; complete requisitions and reconcile supply orders upon delivery.
Monitor and track electronic equipment, such as patient ID scanners and laptop computers, and ensure equipment is accounted for and in working order.
Depending on assignment, assist with patient transportation, including pre-operative and immediate post-operative patients to critical care, and participate in operating-room turnover.