Certified Patient Care Assistant

Banner Health•Tucson, AZ

1d•Onsite

About The Position

The Certified Patient Care Assistant provides routine patient care to promote patient comfort and contribute to the overall patient plan of care. The role collects and documents patient data in medical records and performs unit-support functions that contribute to the efficient operation of the department. This position works under supervision and is responsible for an assigned unit in a fast-paced, sometimes stressful, customer-service-focused environment, interacting with staff, patients, families, and physicians. In Cardiology and Radiology Services, the position assists with preparing patients for procedures, including vital-sign monitoring, safety checks, EKG monitoring, and hygiene tasks. It also supports patient admissions and discharges, transports patients as assigned, handles patient information, and collaborates with clinical and support teams.

Requirements

High school diploma, GED, or equivalent working knowledge.
Current BLS certification.
Current Certified Nursing Assistant (CNA) certification in the state of practice is required for new hires and transfers; Tucson new hires must meet this CNA requirement.
Skills and abilities typically attained with one year of medical clerical experience, preferably in a hospital or physician office, or prior customer-service experience.
Excellent organizational skills and effective human-relations and communication skills.
Working knowledge of medical terminology, computer literacy, and keyboarding skills.
Depending on department assignment, a minimum passing score of 85% on an ECG or EEG test, with accurate identification of all lethal cardiac dysrhythmias and epileptiform activity.
Depending on department assignment, successful completion of a unit-approved basic electrocardiogram interpretation course, electroencephalographic interpretation course, or on-the-job training.
For employees in specified Banner behavioral-health settings serving children, an Arizona Fingerprint Clearance Card at hire and throughout employment, and signing an Arizona Criminal History Affidavit upon hire. Arizona Fingerprint Clearance Card is also required for Banner Home Care AZ employees at hire and throughout employment.

Nice To Haves

Arizona Licensed Nursing Assistant (LNA) licensure.
Recent healthcare experience.
Successful completion of an approved unit secretary program.
Additional related education and/or experience.

Responsibilities

Assist patients with activities of daily living, hygiene, mobility, and nutritional intake as needed.
Collect patient specimens and data, including vital signs, input/output, and other delegated measurements; document routine and objective patient-care information and assist with specimen transportation.
Recognize and report changes or abnormalities in patients’ health status and responses to treatment to a licensed professional, and communicate patient status accurately to other caregivers.
Perform delegated procedures and use equipment within demonstrated competencies and applicable scope of practice; procedures may include blood draws, Foley catheter removal, EKGs, and EKG monitoring.
Provide supplies and support to medical staff and patients for unit-specific procedures under the direct supervision of a licensed professional.
Perform receptionist and clerical duties, support communication and information flow, and help resolve customer problems or direct them to the appropriate person.
Maintain patient records and admission, transfer, and discharge information; scan or file reports and chart forms; maintain accessible charting forms and patient education materials; assist with ordering specimens; and, as applicable, transcribe and process physician orders in the electronic medical record.
Maintain office, dietary, and medical supplies; complete requisitions, reconcile delivered orders, and monitor electronic equipment such as patient ID scanners and laptop computers.
As assigned, transport patients, including pre-operative and immediate post-operative patients to critical care, and participate in operating-room turnover.
Prepare patients for procedures, conduct safety checks and vital monitoring, assist with hygienic tasks, and support patient admissions and discharges.
Collaborate with clinical and support teams while using communication and time-management skills.