Certified Nursing Assistant - Rockbridge

Carilion Clinic•Lexington, KY

20h

About The Position

The Clinical Associate provides clinical and clerical support in delivering quality patient care under the direction of licensed staff, physicians, or mid-level practitioners. The role provides basic clinical services related to patients’ care, cleanliness, safety, and comfort, and may include additional department- or unit-specific tasks. Depending on assignment, the Clinical Associate may function as a nursing assistant, monitor technician, transport technician, or phlebotomist when appropriately trained and authorized. Some tasks, including phlebotomy or removal of femoral arterial sheaths, require the relevant training or certification, department need, and leadership approval. The position supports unit operations through patient-flow coordination, scheduling, reception, registration, record and order review, supply management, and equipment processing. Clinical Associates may collect patient assessment data, assist with admissions, transfers, and discharges, transport patients, and monitor patients during transport or on monitored units. They may observe and document cardiac rhythms, apply monitoring equipment, and report significant changes to the RN. Phlebotomy duties, when authorized, include collecting and processing specimens. The Clinical Associate is expected to provide respectful, empathetic service to patients, families, visitors, and colleagues, and to comply with company policies, ethical standards, and the code of conduct. The role may also support staff scheduling, safety and environmental rounds, regulatory compliance, and the orientation and career development of others.

Requirements

High school graduate or equivalent.
A Certified Nursing Assistant credential is required when working in a Critical Access Area; the employee must have successfully completed a nursing assistant course, including a course completed through Carilion.
AHA BLS-HCP required.
Effective interpersonal, communication, and teamwork skills.
Must be organized and self-motivated.
Knowledge of office procedures and equipment.
Successful completion of Carilion Monitor Technician courses is required when working in a monitored area.
Successful completion of Carilion phlebotomy and sheath courses is required when working in areas where those skills are required.

Responsibilities

Provide basic clinical and clerical support under the direction of licensed staff, physicians, or mid-level practitioners.
Provide basic patient care related to cleanliness, safety, and comfort, and perform advanced technical skills according to established standards and competencies.
Collect patient assessment data, including height, weight, vital signs, chief complaint or symptoms, and current medications.
Review medical records and provider orders; identify outstanding orders and notify nurses about stat orders or medication changes when assigned.
Update patient demographics and insurance information; answer phones, schedule appointments, receive and relay messages, and enter refill requests.
Assist with referrals, authorizations, and pre-authorizations as directed.
Welcome and assist patients and visitors, assist with registration, and serve as a receptionist and unit resource.
Coordinate patient flow and, as competencies permit, manage admissions, transfers, and discharges using department-specific software and the Intranet.
Schedule therapeutic and diagnostic procedures and support department or unit staff scheduling, including lunch assignments.
Transport patients, supplies, specimens, and equipment; in Clinical Transport assignments, monitor patient condition during transport and procedures.
On monitored units, function as a nursing assistant and monitor technician as required; observe cardiac monitors, interpret and document rhythms, report significant changes to the RN, and ensure monitoring equipment functions correctly.
For epilepsy monitoring assignments, keep the camera focused on the patient and notify the nurse of specified alarms, movements, or safety concerns.
When trained and authorized for phlebotomy, collect blood specimens, review orders for medical necessity or ABN information, clarify questionable orders, and process specimens for laboratory delivery.
Process equipment between patients by cleaning unit-based equipment and gathering supplies; operate and maintain general office equipment.
Order, stock, and organize department or unit supplies and equipment.
Monitor cleanliness of waiting and break rooms, perform safety and environmental rounds, and assist with regulatory compliance checks.
Use department or unit software and clinical information systems for data entry and retrieval; maintain monitoring transport database information when assigned.
Use telephone and patient-call systems, route calls appropriately, take accurate messages, and demonstrate professional telephone etiquette and interpersonal skills.
Participate in the sitter process when appropriately competent.
Contribute to the orientation and career development of others and demonstrate respect, dignity, kindness, and empathy in interactions.
Comply with company policies and procedures, ethical standards, and the code of conduct.