Certified Nursing Assistant, Emergency Department Unit Clerk - Days

Mercyhealth Wisconsin and Illinois•Lake Geneva, WI

1d•$19 - $27

About The Position

This role combines CNA patient care with unit clerical and administrative support in the Emergency Department. Duties include assisting patients, documenting care, answering phones and call lights, maintaining medical records, and processing orders and charges. The position also supports unit operations by managing supplies, assisting visitors, preparing patient charts, setting up communication devices, and floating to other units as needed. The schedule is 24 hours per week, working 6 a.m. to 6 p.m. with rotating weekends. The role includes interviewing and training CNAs and planning, assigning, and directing work.

Requirements

Completion of a CNA program.
Nursing Assistant Certification in the applicable state.
Approved CPR or BLS certification required within 90 days.
Completion of a Unit Clerk course or equivalent on-the-job training; training may be provided.
Problem-solving, technical, interpersonal, motivational, professional, adaptability, attendance, and dependability skills as described in the posting.
Observe safety and security procedures, report potentially unsafe conditions, use equipment and materials properly, and use appropriate equipment for partner and patient safety, such as lifts and gait belts.

Nice To Haves

Completion of an advanced CNA program.

Responsibilities

Process orders and patient charges accurately and promptly, and verify the accuracy of entered charges.
Answer telephone calls and call lights promptly and appropriately; provide information or relay messages to patients and staff.
Direct visitors to patient rooms and assist with visitor wayfinding.
Maintain medical records for current patients.
Scan, stock, and order supplies; dispose of expired or damaged supplies.
Provide patient care as assigned and according to CNA duties, standards of care, shift routines, policies, and procedures.
Document care provided according to standards.
Maintain a clean work and patient environment.
Float to various units based on identified needs.
Participate in department and unit performance improvement activities.
Assemble patient folders and charts for the unit.
Set up Rauland responder, Vocera, and Versus devices for new staff.
Interview and train CNAs; plan, assign, and direct work.