Certified Nurse Assistant (CNA)

Applewood Centers•Cleveland, OH

3d•$19 - $20

About The Position

Under the supervision of a Registered Nurse (RN) and Psychiatry Program Leadership, the Certified Nursing Assistant (CNA) provides clinical, administrative, and scheduling support to the outpatient psychiatry team. This role supports daily clinic operations, coordination of care, and communication with families by assisting providers, managing scheduling needs, and responding to routine clinical questions and concerns. Further, the CNA ensures medical records compliance and complies with agency and departmental policies and procedures. Additionally, the CNA works interdependently with other departments within the agency as well as must be in compliance with the HIPAA and Privacy Health Information Act.

Requirements

Education: High School Diploma required.
Licensure: Current Ohio CAN required.
BLS certification required.
CPS training/clearance required.
Competency/Skills:
Ability to manage parent concerns professionally and demonstrate cultural humility.
Core Expertise: Possess skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
Independent Judgment: Demonstrate ability to perform job responsibilities with a high degree of initiative and independent judgment.
Cultural Competency: Demonstrate awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
Interpersonal Communication: Communicate clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language.
Professional & Ethical Conduct: Adhere to professional values such as honesty, personal responsibility, and accountability; Applies ethical concepts within scope of work and adheres to Agency policies and procedures.
Collaboration and Teamwork: Function effectively as a member of a professional team that includes employees, clients and family members.
Problem Solving & Decision Making: Recognize problems and responds appropriately; gathers information and sorts through it to identify and address root cause issues; makes timely decisions.
Technical Proficiency: Demonstrate competence in utilizing Agency computer systems and software as required to perform essential job functions

Nice To Haves

Experience with children, adolescents, and families preferred.
Behavioral health or community mental health experience preferred.
Scheduling experience in a healthcare setting preferred.
Enrollment in an RN program (externship track) preferred.
Familiarity with EHR systems preferred.

Responsibilities

Clinical Support
Measure and record vital signs (height, weight, blood pressure, pulse) for patients.
Obtain and document basic patient information prior to psychiatric appointments (as directed).
Observe and report patient concerns or changes to RN, NP or other provider(s).
Scheduling, Patient & Family Communication
Schedule new and follow-up psychiatry appointments in coordination with providers and clinic availability.
Assist in managing provider schedules, including rescheduling, cancellations, and optimizing clinic flow.
Answer incoming calls from parents/guardians and triage concerns using established protocols.
Respond to routine clinical questions and provide basic problem-solving for common issues within established guidelines and scope of role.
Communicate appointment details and follow-up plans to parents/guardians.
Conduct outreach to families for missed appointments, reminders, or rescheduling.
Escalate complex, high-risk, or clinically sensitive concerns to RN or provider as appropriate.
Coordinate referrals and follow-up services as directed.
Contact pharmacies regarding prescriptions, refill requests, and clarifications as explicitly directed by the prescribing provider.
Assist with communication between psychiatry providers, therapists, care coordinators, and families.
Administrative & Operational Support
Assist in preparing psychiatry providers for E&M appointments.
Review charts for completeness and flag orders, instructions, or missing information.
Scan, upload, and organize documents in the electronic health record.
Maintain organization of clinical and administrative workflows.
Documentation & Compliance
Document interactions and tasks in accordance with agency, legal, and ethical standards.
Maintain confidentiality in compliance with HIPAA.
Ensure accuracy and completion of required clinical documentation.
OTHER DUTIES:
Attend scheduled staff meetings, supervision, and on-going training.
All required trainings, certifications and licensure must be kept current in accordance with applicable licensing and accreditation regulations and standards.
Maintain high standards of ethical and professional conduct and adhere to Agency policies and procedures.
Other duties as assigned by management.

Benefits

Comprehensive health and Rx plans, including a flat rate option
Wellness program including free preventative care
Generous paid time off and holidays
100% paid parental leave for childbirth and adoption
50% tuition reduction at Case Western Reserve University for the MSW program
403(b) retirement plan with an employer match
Pet insurance
Employer paid life insurance and long-term disability
Employee Assistance Program
Support for continuing education and credential renewal
Ancillary benefits including: dental, vision, voluntary life, short term disability, hospital indemnity, accident, critical illness
Flexible Spending Account for Health and Dependent Care