Certified Medical Assistant

Twin Health

3d • Remote

About The Position

Twin Health’s Certified Medical Assistants support clinical and administrative work across practice areas, including Intake, Member Enrollment, and Member Program Activation. The role supports the member journey from intake and enrollment through active program care management and works in partnership with nursing and care teams to uphold operational standards and best practices. Core activities include preparing charts, scheduling appointments, conducting intake tasks, reconciling medications, confirming primary care provider and specialist details, and verifying pharmacy information. In Enrollment, the CMA also makes scheduled onboarding calls and coordinates with service advisors and Registered Nurses. Success depends on strong communication and organizational skills, proficiency in scheduling and documentation, comfort with multiple systems and platforms, and the ability to manage competing priorities and adapt to change.

The role supports virtual onboarding and visits by capturing and confirming health-profile information, maintaining accurate member records, and following HIPAA requirements. CMAs use EMR tools and other communication channels to complete tasking, assist with medication requests, lab reminders, prior authorizations, scheduling, and other non-clinical triage. They participate in team huddles, care-management planning, operations meetings, and continuous improvement initiatives, and may help with pilots, process tracking, member outreach, and follow-up calls.

The position works under the general supervision of the Team Leader and/or Registered Nurse Ops Manager. Licensed health professionals are available to non-clinical administrative staff during initial screening and related care-management or program-enrollment tasks. Schedule options are Tuesday–Saturday, 9:00 AM–5:30 PM CST; Monday–Friday, 8:30 AM–5:00 PM EST; or Monday–Friday, 8:00 AM–5:00 PM PST. The position is remote. Compensation is $21.63 per hour.

Requirements

• National Certification in Medical Assisting.
• At least 2 years of college.
• At least 5 years of experience in a healthcare setting working with clinicians.
• Typically, 3–5 years of healthcare experience in a role such as Medical Assistant, Certified Medical Assistant, or Health Unit Coordinator.
• Strong written and verbal communication skills, including the ability to listen closely and convey information clearly.
• Empathy and the ability to connect with members, teammates, and care-team members.
• Strong organizational skills and the ability to work efficiently in a fast-paced, innovative environment.
• Ability to manage multiple competing priorities and attend to details.
• Ability to work independently and as part of a high-performing team.
• Problem-solving skills and initiative in presenting solutions.
• Experience with electronic health records and platforms.
• Experience using audio/visual technology or video-conferencing platforms.
• Knowledge of healthcare practices and medical vocabulary.
• Knowledge of patient intake, capturing necessary medical information, and medication reconciliation.
• Access to high-speed internet and phone lines.
• Passion for Twin’s purpose of empowering people to reverse, prevent, and improve chronic metabolic diseases.

Nice To Haves

• Bilingual and fluent in Spanish.

Responsibilities

• Work across practice areas including Intake, Member Enrollment, and Member Program Activation.
• Capture, enter, and confirm health-profile information needed for virtual onboarding and visits.
• Collect and maintain accurate member health information and uphold HIPAA compliance.
• Conduct scripted new-member phone calls and complete documentation, engaging members about Twin Health in partnership with the Enrollment team.
• Support scheduling coordination and ensure the accuracy of scheduled member visits.
• Coordinate with care and nursing teams to provide administrative support for care-management activities and team projects.
• Assist with medication requests, tasking actions, lab reminders and scheduling, prior authorizations, and other non-clinical triage.
• Communicate with empathy and document information accurately and in detail.
• Support pilots and initiatives and help identify impacts related to changes.
• Provide feedback about potential challenges and, as directed, track and report on processes.
• Conduct member outreach to complete medication entry and capture missing information.
• Use EMR tools and platforms, portal messages, phone calls, faxes, and letters.
• Help initiate medication refill requests.
• Assist Registered Nurses with coordinating and completing onboarding tasks.
• Participate in team huddles, care-management planning, and operations meetings.
• Participate in continuous process-improvement activities and initiatives.
• Help share educational materials with members before onboarding visits, where needed.
• Support clinical operations through team workqueues and daily task assignments, and perform administrative tasks that support the care team.
• Make follow-up calls to members and primary care providers about member experience and high-level program-related questions or issue-resolution needs.
• Use reports and trackers to help close operational gaps.
• Work under the general supervision of the Team Leader and/or Registered Nurse Ops Manager and confer with the managing Team Leader about unusual situations.
• Complete other assigned duties, such as updating policies and procedures or learning new technology.

Benefits

• Opportunity for equity participation.
• Unlimited vacation with manager approval.
• 16 weeks of 100% paid parental leave for delivering parents and 8 weeks for non-delivering parents.
• Employer-sponsored healthcare, dental, and vision coverage: 100% for the employee and 80% for family members.
• Health Savings Account and Flexible Spending Account options.
• 401(k) retirement savings plan.
• Flexible work arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed