Certified Medical Assistant (CMA) - Urgent Care - Timberlake

Bon Secours Mercy Health • Lynchburg, VA

18h

About The Position

The Certified Medical Assistant (CMA) in Urgent Care is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with quality standards. Under provider direction, the CMA contributes to completing the patient’s chief complaint by collecting measures such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing care; and administers ordered medications within the Medical Assisting scope and applicable state guidelines.

The role includes preparing patients for examination, identifying and reporting significant changes in condition, troubleshooting and escalating issues, and maintaining clinical and administrative skills to support patient care and daily operations. The position is in the Urgent Care Virginia - Timberlake department. Associates may be directed by the practice manager to travel to other facilities for Bon Secours Mercy Health providers or adjust hours to meet patient-care needs.

Requirements

• High school diploma or GED.
• Active Medical Assisting certification from an accepted certifying organization: CMA (American Association of Medical Assistants), RMA (American Medical Technologists), CCMA (National Healthcareer Association), NCMA (National Center for Competency Testing), or NRCMA (National Association for Health Professionals). NCMA and NRCMA are not accepted in South Carolina.
• In South Carolina, qualifying Medical Assistant education or training is required, such as an accredited post-secondary Medical Assistant program; an approved Career and Technical Education health sciences program; a military Medical Assisting program; a U.S. Department of Labor-approved Registered Apprenticeship; or an employer-delivered program aligned to a nationally accredited certification exam.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.

Nice To Haves

• Completion of an accredited post-secondary Medical Assistant education program is preferred in all states except South Carolina.
• Completion of an externship or clinical lab training.
• One year of recent Medical Assisting experience.
• BLS Basic Life Support certification from the American Heart Association is preferred at hire for BSMH locations and required before independent patient care; it is required at hire for Roper St. Francis Healthcare locations.
• Assessment-Based Recognition in Order Entry (ABR-OE) may be accepted if the incumbent is unable to obtain MA certification; it is not accepted in South Carolina.

Responsibilities

• Understand and adhere to legal responsibilities and requirements within the Medical Assistant role.
• Collect patient information and identify significant changes in patient condition; report changes to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in care in interactions with internal and external customers.
• Maintain clinical and administrative skills in accordance with departmental competency guidelines and daily operational needs.
• Show patients to examination rooms and prepare them for the physician.
• Under provider direction, contribute to completion of the patient’s chief complaint by collecting vital signs and other measurements, documenting patient and family needs, participating in care planning and implementation, and administering ordered medications within scope and state guidelines.
• Travel to other facilities for providers or adjust hours as directed by the practice manager to meet patient-care needs.
• Record medical histories, vital statistics, and test results in medical records; interview patients and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician and provide authorized prescription or drug-refill information to pharmacies as directed by a provider.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing; perform routine laboratory tests and sample analyses.
• Explain treatment procedures, medications, diets, or physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform general office duties, including answering telephones, taking dictation, and completing insurance forms.
• Complete skills or competency checklists to assist physicians in examining and treating patients, including handing instruments, giving injections, removing sutures, and changing wound dressings.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED