About The Position

The Certified Medical Assistant provides patient-centered, specialized, evidence-based care across the continuum using a team-based approach to meet patients’ physical and psychosocial needs. Under the supervision of a physician, advanced practice clinician, RN, or nurse leader, the CMA performs patient-centered care and collaborates with the care team to support quality patient outcomes. The role contributes to clinic goals through compassionate, safe care and a commitment to continuous growth and professional development. The schedule is Monday, Thursday, and Friday from 7:30 AM to 5:00 PM, and Wednesday from 6:45 AM to 4:30 PM. The role may assist with Walk-In Clinic weekend coverage, voluntarily or as assigned, and may float to other clinics on campus when the primary provider is out or coverage is needed. The position is scheduled for 32 hours per week (0.8 FTE) at ThedaCare Medical Center – Berlin in Berlin, Wisconsin. It is non-exempt and has variable shift details.

Requirements

  • Valid certification or registration through the American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), National Healthcare Association (NHA), or National Center for Competency Testing (NCCT), or a valid State of Wisconsin Licensed Practical Nurse license.
  • American Heart Association Healthcare Provider Basic Life Support (BLS).
  • Some departments may require additional certifications.
  • Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling, and lift up to 50 pounds without assistance.
  • Manual dexterity and hand-eye coordination to perform patient care procedures.
  • Ability to work in a role exposed to blood-borne pathogens while performing job duties.

Responsibilities

  • Receive and execute orders from the overseeing, delegating, or supervising physician or advanced practice clinician.
  • Room patients; obtain and document vital signs and pertinent health information; validate medication reconciliation completion; and prepare patients for examination.
  • Provide documentation support for complex documentation in the electronic health record during provider visits.
  • Collaborate with the care team to meet patient needs and support quality, cost-effective, and safe care practices.
  • Address situations or decisions to ensure patient concerns and needs are met.
  • Reinforce patient education to improve care outcomes and safe patient practices.
  • Assist the provider or RN in performing and documenting tests and procedures.
  • Assist with patient discharge after office visits, reinforce the after-visit summary, and help complete medication, laboratory, and radiology orders as needed.
  • Maintain professional and therapeutic relationships with patients, families, team members, and providers.
  • Participate in patient panel management and work with care team members to monitor patients who may benefit from recommended health screenings, preventive services, and chronic disease tracking interventions.
  • Assist with Walk-In Clinic weekend coverage as needed, whether voluntary or assigned.
  • Float to other clinics on campus when the primary provider is out or clinic coverage is needed.
  • Comply with department-specific competencies.

Benefits

  • Lifestyle engagement resources, including health coaches, relaxation rooms, health-focused apps (Wonder and Ripple), and mental health support.
  • Access and affordability resources, including minimal or zero copays, team member cost-sharing premiums, and daycare.
  • Continued opportunities for learning and development.
  • Accessible and transparent leadership.
  • Commitment to work/life balance.
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