Certified Medical Assistant - OBGYN Clinic - Baton Rouge

Ochsner Health•Baton Rouge, LA

1d•Onsite

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with health care services for patients of diverse backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues and the attending physician to support efficient patient flow. Uses company data systems to document pertinent medical information and communicates with patients by phone to address their needs in a timely and accurate manner. The role supports patients and providers throughout visits, helps prepare patients and providers, answers patient questions, and prepares rooms for subsequent appointments. It requires maintaining clinical knowledge, technical skills, training, and credentials through professional development, adapting communication and care to each patient population, and complying with applicable laws, accreditation standards, regulatory requirements, and the employer’s Compliance & Privacy Program. The position is based in a patient care area and involves direct patient contact and potential exposure to blood, body fluids, tissue, communicable diseases, hazardous medications, and hazardous waste. The role is classified as Medium Work, involving exertion of 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly. The description notes that reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

High school diploma.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Medical Assistant Certification.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication in person and over the phone.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adapting communication style.
Perform other related duties as assigned.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Immediately report known or suspected unethical or questionable conduct and concerns related to patient or employee safety, patient privacy, or other compliance matters.