Certified Medical Assistant, Family Medicine

AltaPointe Health•Mobile, AL

About The Position

The Certified Medical Assistant supports patient care in a family medicine setting. The role includes welcoming patients, assisting with assessments, administering injections, communicating with clinicians and the multidisciplinary team, handling patient calls and prescriptions, maintaining medical records, and assisting with laboratory services and specimens. Duties may include drawing blood, patient instruction, emergency care, crisis de-escalation, and clerical work. The position also prepares patients for radiologic procedures and operates radiologic equipment to produce diagnostic images. Responsibilities include positioning patients and equipment, following radiation-safety requirements, processing film, monitoring equipment condition, maintaining supplies and logs, and entering related information in the electronic medical record. Additional duties may vary by location and can include distributing prescriptions, supporting patient assistance forms, coordinating crisis services, and assisting with admissions, discharges, transfers, and release-of-information processes. The employee follows professional ethics and customer-service guidelines, seeks supervision and consultation, accepts feedback, develops clinical skills, and completes clear, accurate, and timely documentation in accordance with AltaPointe policies.

Requirements

Current certification as a Certified Clinical Medical Assistant.
Ability to stand for long periods.
Ability to continuously bend, stoop, kneel, crouch, reach, and lift at least 10 pounds.
Visual acuity in at least one eye and manual dexterity.
Ability to communicate verbally, withstand continual deadlines, and concentrate and maintain accuracy despite frequent interruptions.

Responsibilities

Greet patients in a professional and welcoming manner.
Assist with patient assessments, including recording height, weight, vital signs, and current medications.
Administer injections while observing the Six Rights of medication administration.
Communicate with the physician or CRNP about patients’ physical and mental condition and interface with the multidisciplinary team.
Report laboratory results to the physician or CRNP.
Respond to patient phone calls in a timely and appropriate manner.
Call in prescriptions and authorize prescription refills as directed by authorized prescribers.
Update patient medical records and ensure releases are obtained and scanned into P.O.S. accurately and promptly.
Arrange laboratory services and assist with collecting and preparing laboratory specimens.
Assist with instructing patients about medication and special diets.
Draw blood as directed.
Provide emergency care as needed, including CPR and MindSet, according to AltaPointe policies and procedures.
Recognize crisis situations and de-escalate or resolve them.
Demonstrate the application of medical assistant competencies.
Make copies, fax documents, and perform other clerical duties as needed.
Prepare patients for radiologic procedures, provide instructions, assist with positioning, and observe patients for care, safety, and comfort.
Operate radiologic equipment and take x-rays according to examination specifications and applicable requirements and regulations.
Process radiologic film and use radiation-safety measures and protective devices.
Ensure radiologic equipment remains in working order and report malfunctions to the Practice Manager or supervisor.
Complete radiology-related forms, label films and envelopes, maintain procedure logs, retrieve radiologic orders, enter related data into the electronic medical record, and maintain adequate supplies.
Follow the professional code of ethics associated with the employee’s credential and AltaPointe’s 5 Star Customer Service Guidelines.
Depending on location, distribute prescriptions, assist with patient assistance pharmacy forms and proof-of-income communications, and complete admissions, discharges, and transfers.
Depending on location, coordinate appropriate services for consumers in crisis, distribute Daily DSR reports, and provide relief for other staff.
Coordinate with organization personnel involved in protected health information releases in accordance with organizational policies, procedures, and legal requirements.
Seek clinical supervision and consultation, accept suggestions for improvement, and work to enhance clinical skills.
Document promptly, accurately, legibly, and in accordance with AltaPointe policy; keep forms, notes, logs, and other applicable written information current.