CLINICAL SUPPORT, CMA PFT- CLEVELAND RHEUMATOLOGY - $1000 SIGN ON BONUS

GALEN MEDICAL GROUP PC•Cleveland, OH

43d•Onsite

About The Position

Galen Medical Group is seeking a Certified Medical Assistant to support providers and deliver quality care to patients in its rheumatology practice. The role is based in Cleveland, Tennessee, with work at the Cleveland office on Monday and Tuesday and Downtown Chattanooga on Wednesday and Thursday; travel between locations is required. The office operates Monday through Thursday, 8:00 a.m. to 5:00 p.m., and is closed on Fridays. The Certified Medical Assistant collaborates with providers to identify patient needs and assist with medical care. Duties include obtaining and recording patient information, preparing patients and rooms for examinations, assisting with procedures, coordinating testing and referrals, handling patient calls and prescription refill requests according to protocols, performing ancillary and laboratory tests, and communicating follow-up instructions. The role also involves patient education, maintaining compliance with clinical and safety standards, keeping the work area organized, and participating in quality-improvement activities. A $1,000 sign-on bonus is paid as $500 upon starting and $500 after six months. Galen Medical Group describes its mission as elevating community health through specialty care delivered with wisdom, compassion, integrity, and a commitment to technology, education, and scientific inquiry.

Requirements

High school graduate or equivalent.
Certified Medical Assistant credential from a nationally accredited institution.
One year of relevant clinical medical assistant experience is required if the Medical Assistant program qualification is not met.
Basic Life Support training and current certification are required.
Computer literacy and the ability to use electronic records.
Ability to work in a fast-paced environment, multitask, and work as part of a team.
Ability to follow clinical pathways and protocols.
Excellent customer service skills, including the ability to handle higher-stress phone calls.
Ability to manage multiple responsibilities, complete assignments efficiently and on time, and work independently with attention to detail.
Ability to handle difficult situations involving patients, physicians, or others professionally.
Ability to maintain confidentiality and comply with ethical business practices and organizational policies.
Understanding of and compliance with OSHA, HIPAA, and CLIA standards.
Must complete a pre-employment drug screen.

Nice To Haves

One to three years of clinical medical assistant experience.
Electronic Medical Record experience.
Previous clinical and phlebotomy experience.

Responsibilities

Interview patients, record medical histories, and confirm the purpose of visits.
Prepare patients for examinations by taking preliminary measurements and tests, including blood pressure, weight, and temperature, and report patient history summaries.
Accurately collect information and enter it into the electronic health record.
Prepare, stock, clean, and sterilize examination rooms, treatment rooms, and instruments.
Assist providers with minor office procedures.
Schedule outpatient testing, procedures, and surgeries.
Manage referrals, hospital admissions, testing, procedures, and pre-certifications.
Triage patient phone calls according to site protocols.
Process prescription refill requests according to physician protocols.
Perform ancillary testing, including EKG, spirometry, and cryotherapy.
Perform laboratory testing, which may include rapid tests, urinalysis, bilirubin, automated CBC, and phlebotomy.
Review laboratory and test results and provide patient follow-up as instructed by the provider.
Provide health education to patients as needed.
Perform duties in compliance with clinical policies and OSHA standards, and maintain a clean and neat work area.
Participate in process improvement and continuous quality improvement activities.
Assist other team members as needed based on office demands.
Use supplies and equipment in a cost-effective manner.