CLINICAL SUPPORT, CMA -NORTH INTERNAL MEDICINE

GALEN MEDICAL GROUP PC•Hixon, TN

About The Position

Galen Medical Group is seeking a Certified Medical Assistant to support providers and deliver quality medical care at North Internal Medicine in Hixson, Tennessee. The role collaborates with providers to identify patient needs and assist with care for adults and children. The position is full-time and works a day shift. The Certified Medical Assistant verifies patient information, records medical histories, prepares patients and examination rooms, collects and enters patient data in the electronic health record, and assists with minor office procedures. The role also coordinates testing, procedures, referrals, and admissions; handles triage calls and prescription refill requests according to protocols; performs ancillary and laboratory testing; reviews results; and follows up with patients as directed by providers. The employee is expected to follow clinical policies and OSHA, HIPAA, and CLIA standards; maintain confidentiality and a clean work area; contribute to process improvement; and provide professional, cost-conscious, team-oriented service. A pre-employment drug screen is required.

Requirements

High school graduate or equivalent.
Certified Medical Assistant credential from a nationally accredited institution.
One year of relevant clinical medical assistant experience is required if the Medical Assistant program qualification is not met.
Basic Life Support training and current certification are required.
Computer literacy and ability to use clinical systems.
Ability to work in a fast-paced environment, multitask, and work as a team player.
Ability to follow clinical pathways and protocols.
Excellent customer service skills, including the ability to handle higher-stress phone calls.
Ability to handle difficult situations involving patients, physicians, or others professionally.
Ability to work independently, exercise creativity, attend to detail, and maintain a positive attitude.
Ability to manage multiple simultaneous responsibilities and complete assignments efficiently and on time.
Ability to maintain confidentiality and comply with organizational policies and ethical business practices.
Pre-employment drug screening is required.

Nice To Haves

One to three years of clinical medical assistant experience.
Electronic Medical Record experience.
Previous clinical and phlebotomy experience.

Responsibilities

Verify patient information by interviewing patients, recording medical histories, and confirming the purpose of visits.
Prepare patients for examination by performing preliminary physical tests, taking blood pressure, weight, and temperature, and reporting patient history summaries.
Collect patient data accurately and enter information into the electronic health record.
Prepare and stock examination and treatment rooms; clean and sterilize instruments.
Assist providers with minor office procedures.
Schedule outpatient testing, procedures, and surgeries.
Manage referrals, hospital admissions, testing, procedures, and pre-certification.
Triage patient phone calls according to site protocols.
Process prescription refill requests according to physician protocols.
Perform ancillary tests such as EKG, spirometry, and cryotherapy.
Perform laboratory testing, which may include rapid tests, urinalysis, bilirubin, automated CBC, and phlebotomy.
Review laboratory and test results and provide patient follow-up according to provider instructions.
Provide health education to patients as needed.
Perform duties in compliance with clinical policies and OSHA standards, and comply with HIPAA and CLIA standards.
Maintain a clean and neat work area and participate in process-improvement and continuous-quality-improvement activities.
Assist other team members based on office demands and use supplies and equipment cost-effectively.
Attend staff meetings and in-services as directed by the manager.