Certified Medical Assistant (Edgewater)

One Medical•Edgewater, NJ

2d•$26 - $28•Onsite

About The Position

One Medical is hiring a Certified Medical Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to provide clinical support and an exceptional in-office patient experience. The role includes venipuncture and other clinical services, patient intake and front-desk support, and serving as a welcoming first point of contact. The position also helps maintain the appearance and organization of the office and supports providers and other team members as requested. The successful candidate combines strong specimen collection technique with tactful interpersonal skills, clear communication, empathy, and a customer-focused approach. This person contributes to a collaborative team, adapts to changing needs, and uses One Medical’s technology systems to carry out daily work. This is a full-time, 40-hour-per-week, in-office role in Edgewater, New Jersey. Shifts are eight hours and generally occur between 7:30 a.m. and 6 p.m. The stated pay range is $25.75 to $27.75 per hour, based on a standard full-time schedule. Compensation may vary based on factors such as skills, experience, and work location.

Requirements

Hold an active Medical Assistant certification from an approved certifying body, or registration from the American Medical Technologists (AMT). Listed bodies include NHA, AAMA, NCCT, AMCA, NAHP, NCMA, and other certifying bodies approved by the Board.
Graduate from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another accrediting organization recognized by the United States Department of Education.
Have at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training or externship environment.
Have strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Have strong written and verbal communication skills.
Have a high school diploma or equivalent.
Be proficient with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Have experience working on collaborative, diverse, multidisciplinary teams.
Demonstrate confidence and inspire trust during specimen collection while delivering individualized, human-centered, customer-focused care.
Demonstrate the ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Provide venipuncture services to patients ranging from pediatric to geriatric populations, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development through rounding, team huddles, team problem solving, and support for providers’ ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organization.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the team member, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit towards emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid by One Medical.
Short-term and long-term disability insurance paid by One Medical.
Benefits are available to regular team members working 24 or more hours per week and their dependents, starting on the team member’s date of hire.