Certified Medical Assistant (Edgewater)

One Medical•Edgewater, NJ

1d•Onsite

About The Position

One Medical is seeking a Certified Medical Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to provide venipuncture and other clinical support services while creating an exceptional in-office patient experience. The role combines clinical duties with front-of-house and administrative support. The Certified Medical Assistant serves as a patient ambassador and first point of contact, supports patient intake and scheduling, and helps maintain a welcoming, well-organized office environment. The role also works closely with providers and other team members, responds to patient needs, and uses empathy, communication, and problem-solving skills to deliver customer-focused care. This is a full-time, 40-hour-per-week, in-office role in Edgewater, New Jersey. Shifts are generally eight hours and take place between 7:30 a.m. and 6 p.m. The listed pay range is $25.75 to $27.75 per hour, based on a standard full-time schedule; total compensation may vary based on candidate-specific factors and may include benefits.

Requirements

Active Medical Assistant certification from an accepted certifying body, or registration from the American Medical Technologists (AMT), as specified in the posting.
Graduation from a postsecondary Medical Assistant program accredited by CAAHEP, ABHES, or another accrediting organization recognized by the U.S. Department of Education.
At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while delivering individualized, human-centered, customer-focused care.
A track record of persisting through change, taking action on challenges, and learning quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use the C-I-CARE framework in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Maintain standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization.
Respond to patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Take on other job-related duties assigned by management.