Certified Medical Assistant, BayView (Fairhope)

AltaPointe Health•Fairhope, AL

10d

About The Position

The Certified Medical Assistant supports patient care and clinic operations at BayView in Fairhope. The role welcomes patients, assists with assessments and medication administration, communicates with physicians and CRNPs, supports laboratory services, maintains medical records, and provides patient assistance and emergency care as needed. It also handles admission and insurance information, eligibility research, collection of out-of-pocket costs, cash balancing, and clerical tasks. Additional duties may vary by location and may include distributing prescriptions, assisting with patient assistance pharmacy forms, processing admissions, discharges, and transfers, coordinating services for consumers in crisis, distributing daily DSR reports, and providing coverage for other staff. The position requires timely, accurate, and legible documentation; professional, compassionate, and confidential treatment of consumers; collaboration with the multidisciplinary team; and compliance with AltaPointe policies, procedures, ethics, and customer service guidelines. The employee seeks and applies supervision and feedback, develops clinical skills, participates in performance improvement and required committees, completes assigned duties promptly, uses community resources as appropriate, and maintains current certification and renewal requirements.

Requirements

Current certification as a Certified Clinical Medical Assistant.
Ability to stand for long periods and continuously bend, stoop, kneel, crouch, reach, and lift at least 10 pounds.
Visual acuity in at least one eye and manual dexterity.
Ability to communicate verbally, withstand continual deadlines, concentrate, and maintain accuracy despite frequent interruptions.
Within six months of employment, attain general knowledge of nursing care; substance use disorders and psychiatric topics; medical terminology, especially terms associated with substance use disorder; psychopharmacology, especially medications for treatment of substance use disorders; safe medication administration including IM injection; crisis intervention for patients with substance use disorders; electronic health records; cultural diversity; Trauma Informed Care Principles; basic clerical skills; standard office equipment; and medical and behavioral health screening tools.

Responsibilities

Greet patients professionally and assist with patient assessments, including height, weight, vital signs, and current medications.
Administer injections in accordance with the Six Rights of medication administration and demonstrate safe medication administration practices.
Communicate with physicians and CRNPs about consumers’ physical and mental condition and report laboratory results.
Work with the multidisciplinary team and respond to patient calls in a timely and appropriate manner.
Call in prescriptions, facilitate prescription prior authorizations, authorize refills as directed, and, depending on location, distribute prescriptions to consumers.
Update patient medical records, obtain and scan releases, and maintain timely, accurate, and legible documentation.
Assist with hospital admissions and laboratory services; collect and prepare laboratory specimens and draw blood as directed.
Instruct patients about medication and special diets as needed.
Provide emergency care as needed and recognize and de-escalate or resolve crisis situations.
Complete admission-related fields in the Avatar system, research Medicaid and Medicare eligibility for uninsured patients, verify insurance eligibility, and enter accurate insurance information.
Collect co-pays, deductibles, and co-insurance; balance the cash box or drawer daily and prepare deposits.
Perform clerical tasks such as copying and faxing documents.
Depending on location, assist with patient assistance pharmacy forms and proof-of-income communications, complete admissions, discharges, and transfers, coordinate services for consumers in crisis, distribute daily DSR reports, and provide relief for other staff.
Coordinate and cooperate with organization personnel handling releases of protected health information in accordance with policies, procedures, and legal requirements.
Seek clinical supervision and consultation, accept suggestions for improvement, and actively enhance clinical skills.
Treat consumers, visitors, and coworkers courteously and respectfully; protect privacy and confidentiality; and provide care with dignity, compassion, sensitivity, and calmness.
Participate in performance improvement activities and required committees, complete assignments promptly, access appropriate community resources, follow policies and procedures, maintain current certification and renewal requirements, and attend required in-services and workshops.
Perform other duties as assigned.