Certified Medical Assistant (CMA)- Kennesaw Urgent Care

Wellstar Health System•Kennesaw, GA

11h

About The Position

The Certified Medical Assistant (CMA) supports physicians and other healthcare professionals by performing clinical and administrative tasks to support efficient patient care in a fast-paced urgent care setting. The CMA works with patients across front- and back-office functions and works under the direction of the Nurse Supervisor and/or Practice/Office Manager. The role includes collecting and recording vital signs and other patient information, preparing patients for exams, assisting with treatments, coordinating tests and follow-up care, and documenting treatment in the medical record. The CMA anticipates patient needs and symptoms and responds appropriately, with patient safety and experience at the center of care. The role serves patients of all ages and may include front-office registration, laboratory, and x-ray duties. The CMA provides care in accordance with recognized clinical practice guidelines, applicable laws and regulations, and organizational policies and standards. The position rotates among clinical and non-clinical areas, including the lab, x-ray, and front office. It includes patient registration and preparation, room and equipment preparation, assistance with treatment, carrying out provider orders, responding to requests outside visits, and maintaining patient safety. The CMA collaborates with providers, nurses, and other staff, participates in team and quality-improvement activities, and may help train or onboard team members. The role also includes x-ray procedures and related patient positioning, radiation protection, image processing, quality review, and documentation. Laboratory duties include specimen collection and phlebotomy, point-of-care testing, operating and maintaining lab equipment, quality control, cleaning, documentation, and stocking supplies. The CMA supports responsible use of supplies and may provide coverage for staff absences, vacations, and leave.

Requirements

High school diploma or GED and a certificate in medical assisting.
Current certification from one of the following medical-assisting credentialing bodies: AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), or NAHP (NRCMA); required upon hire.
Current BLS certification or an accepted equivalent: Basic Life Support, American Red Cross Basic Life Support, or Basic Life Support Instructor.
Ability to work quickly and efficiently to support patient comfort and satisfaction.
Strong ability to read, write, and speak English.
Basic computer skills.
Organizational skills and attention to detail.
Ability to work as part of a team and maintain positive working relationships.

Nice To Haves

Experience in a physician practice setting.
Experience in an urgent care setting.
Experience performing phlebotomy.
Experience performing x-rays; training may be provided within the first 90 days.

Responsibilities

Provide patient care in accordance with recognized clinical practice guidelines, applicable laws and regulations, and organizational policies and standards.
Rotate among clinical and non-clinical service areas, including the laboratory, x-ray, and front office.
Provide patient-centered care adapted to patient-specific needs and cultural diversity; communicate collaboratively with patients and families as appropriate.
Register patients and prepare them for visits with physicians and advanced practice providers.
Prepare rooms and equipment and assist physicians and advanced practice providers with patient treatment.
Carry out orders generated during office visits and respond to patient requests outside visits.
Maintain patient safety and support patient comfort throughout care.
Collaborate with providers, nurses, and clinical staff to promote continuity and consistency of care.
Participate in daily huddles, staff meetings, workgroups, committees, and quality-improvement initiatives as applicable.
May precept or assist with onboarding and training new team members, trainees, or students, and assist with cross-training staff.
Complete required competency assessments, mandatory education, and population-specific education; identify opportunities to improve care delivery and pursue relevant training or mentorship.
Use medical supplies and medications responsibly, minimize waste, and alert supervisors or ordering staff when supplies are low.
May provide staffing coverage for absences, vacations, and leave.
Perform x-ray procedures as ordered; prepare and position patients, use radiation protection, obtain appropriate views, process images, review identification and image quality, and complete required logs and documentation.
Start laboratory equipment, maintain daily logs and documentation, collect specimens including phlebotomy, and perform point-of-care testing and laboratory tests according to orders and standards.
Order and stock supplies weekly and perform daily laboratory quality-control and cleaning procedures.
Perform other assigned duties and comply with Wellstar policies, standards of work, and code of conduct.