Certified Medical Assistant NMG Primary Care Full-time Days

Northwestern Memorial Healthcare • Tinley Park, IL

3d

About The Position

The Certified Medical Assistant (CMA) is a multi-skilled team member who performs clinical and administrative duties in a physician office setting. Under a physician’s supervision and/or the direction of a licensed nurse, the CMA provides direct and indirect patient care, performs laboratory and other testing, and may assist with clerical functions. The role involves communicating with patients and clinical staff in an ambulatory care environment while following Northwestern Medicine’s policies, procedures, ethical standards, and applicable regulatory and accreditation requirements.

Requirements

• Two or more years of recent experience as a Medical Assistant in a physician office setting, or completion of an accredited Medical Assisting Program.
• High school diploma or equivalent with two or more years of Medical Assistant experience, or completion of an accredited Medical Assisting Program.
• American Heart Association-accredited Basic Life Support (BLS/CPR) certification.
• Completion of a phlebotomy class or equivalent experience.
• Basic computer knowledge and the ability to type proficiently and accurately.
• Ability to communicate effectively in English, verbally and in writing.
• Ability to identify situations requiring an interpreter and use interpreter services effectively.
• New graduates or hires must obtain certification or registration within one year of hire. Accepted credentials include CMA through AAMA; RMA through AMT; NCMA through NCCT; CCMA through NHA; NRCMA through NAHP; or an active Illinois RN or LPN license in lieu of CMA certification.

Nice To Haves

• Associate degree in Medical Assisting.
• Proficiency in a second language.

Responsibilities

• Present a friendly, approachable, professional demeanor and appearance; provide accurate information and timely updates to patients and customers; address questions and concerns or connect people with appropriate resources.
• Help patients and customers find their way, use service recovery skills, and contribute to effective teamwork across departments.
• Use organizational and departmental resources efficiently, complete work on schedule, and contribute to continuous improvement, cost reduction, and streamlined processes.
• Room patients and provide direct care under physician supervision and/or the direction of an RN or LPN.
• Record medical, surgical, and family histories, medications, and vital signs.
• Prepare patients for office procedures and assist nursing and medical staff with routine examinations and treatments, tailoring care to patients’ needs, age, and abilities.
• Explain treatment procedures and reinforce education provided by an RN, LPN, or physician, including medication, diet, and testing instructions.
• Administer injections and medications as directed by a physician.
• Perform point-of-care testing, including venipuncture, urine dips, finger sticks, strep and flu screens, pregnancy tests, and cultures; independently perform other office tests and procedures such as EKGs, pulmonary testing, and chronic disease management testing.
• Understand common office tests and specimens; relay normal test results or read results verbatim from physician documentation, and refer patient questions about results to an RN, LPN, or physician.
• Follow Environment of Care and infection-control policies; clean and disinfect rooms and equipment, change linens, perform quality checks, troubleshoot instruments, and apply sterilization techniques and biological indicators.
• Participate in shared governance, committee work, practice or department projects, and reporting of medical or health care errors.
• Support, mentor, and train co-workers; communicate clearly, maintain positive working relationships, and handle situations professionally.
• Prioritize and reprioritize workflow, maintain an organized workspace, and meet documentation standards by keeping records timely, accurate, current, complete, and legible.
• Charge for ancillary services performed.
• Participate in ongoing education and independent learning to maintain and develop clinical and professional skills, and share learning with co-workers.
• Adapt to change and use medical record, practice management, and online systems and resources appropriately, including documentation, order entry, results, referrals, Outlook, Corridors, and Team Sites; stay current with system updates.
• Complete other duties as assigned.

Benefits

• Competitive benefits, including tuition reimbursement, loan forgiveness, and 401(k) matching.
• A wide range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED