Medical Assistant (Saugatuck Primary Care) Full Time, Days

Holland Hospital•Saugatuck, MI

19h•$19 - $25

About The Position

The Medical Assistant obtains patient information and vital signs; assists physicians with follow-up calls; screens and follows up on test results; maintains medical records; coordinates care information with other health care providers; and obtains prior authorizations. Phone duties may include answering calls, creating telephone encounters, directing callers, taking messages, and scheduling appointments. The role may provide clerical coverage as needed and requires providing age-appropriate care and service to patients in the assigned area. The Medical Assistant supports patient care by maintaining a confidential, safe, patient-focused environment; responding to emergencies; using clinical screening tools; ordering labs and prescription refills; coordinating referrals and testing; reviewing after-visit summaries and providing patient education; and following up on test results. The role collaborates with providers and care teams, coordinates appointments and medication management, and assists with clinical procedures such as minor surgeries, wound care, and Pap smears. The position also maintains accurate records, medication logs, and clinical logs; prepares charts and routine pre-visit orders; manages recalls, overdue items, prior authorizations, and electronic medical record actions; and contributes to quality improvement, workflow changes, care coordination, and compliance. The schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m., with no weekends or holidays. The position is full time, 72 hours every two weeks. Pay range is $18.50–$24.83 USD, and a $3,000 sign-on bonus is offered to eligible candidates; current employees are not eligible.

Requirements

High school diploma or GED.
Current Medical Assistant certification or registration, or LPN qualification.
BLS for the Healthcare Provider certification required within 60 days after hire.
Ability to demonstrate knowledge and skills necessary to provide care and service appropriate to the ages of patients served in the assigned area.

Responsibilities

Obtain patient information and vital signs and apply clinical screening tools.
Assist physicians with patient follow-up calls and follow up on test results, ensuring abnormal or pending items are addressed by the care team.
Maintain medical records, medication logs, and logs for clinical equipment, point-of-care testing, and sample medications.
Coordinate patient care information, referrals, testing, and communication with health care providers and specialty offices.
Obtain prior authorizations as needed and manage recalls, overdue items, and electronic medical record actions.
Answer and screen calls, create telephone encounters, direct callers, take messages, communicate professionally, and schedule appointments.
Provide clerical coverage as needed.
Maintain a confidential, safe, and patient-focused environment and respond appropriately to in-person and telephone emergencies.
Order laboratory tests and prescription refills and coordinate referrals and testing according to protocol.
Review after-visit summaries with patients and families and provide education on care gaps, preventive health, and instructions.
Support patient accessibility needs and adjust room setup as needed.
Collaborate with providers and care teams, anticipate provider needs, and facilitate communication among patients, providers, and care teams.
Ensure completion of confidential questionnaires and required forms.
Manage appointment scheduling, cancellations, and urgent visit protocols.
Coordinate with providers and pharmacies regarding medication management and adherence.
Prepare patients and examination rooms for procedures, including minor surgeries, wound care, and Pap smears.
Assist providers during procedures by handing instruments, maintaining sterile fields, and supporting patient comfort.
Prepare charts for upcoming visits and ensure relevant records are available.
Initiate standing or routine pre-visit orders according to protocol and coordinate with central services to categorize and route clinical documents appropriately.
Contribute to continuous quality improvement and adapt to changes in clinical workflows, policies, or priorities.
Engage in learning experiences and comply with policies and regulations.
Maintain ethical billing practices and patient confidentiality and communicate effectively with referral sources.
Contribute to initiatives that improve care coordination, reduce no-shows, and close care gaps.
Provide feedback on workflow improvements related to planning, huddles, and team collaboration.