Medical Assistant (Saugatuck Primary Care) Full Time, Days

Holland Hospital•Saugatuck, MI

1d•$19 - $25

About The Position

The Medical Assistant supports patient care and provider workflows at Saugatuck Primary Care. Responsibilities include obtaining patient information and vital signs; assisting with follow-up calls and test-result follow-up; maintaining medical records; coordinating care information with other health care providers; obtaining prior authorizations; and handling phone and scheduling tasks. The role may provide clerical coverage as needed and must demonstrate the knowledge and skills necessary to provide appropriate care and service to the ages of patients served in the area. The Medical Assistant maintains a confidential, safe, patient-focused environment; responds to patient emergencies; applies clinical screening tools; orders labs, prescription refills, referrals, and testing per protocol; reviews after-visit information and provides patient education; and coordinates referrals, test results, and care with providers and specialty offices. The position also supports providers and clinical procedures, maintains accurate documentation and logs, prepares charts, and contributes to quality improvement and effective team workflows. This is a full-time position scheduled for 72 hours every two weeks, Monday through Friday, 7:30 a.m. to 4:30 p.m., with no weekends or holidays. Pay range is $18.50–$24.83 USD. A $3,000 sign-on bonus is offered; current employees are not eligible.

Requirements

High school diploma or GED.
Current Medical Assistant certification or registration, or LPN.
BLS for the Healthcare Provider required within 60 days after hire.
Knowledge and skills necessary to provide care and service appropriate to the ages of patients served in the assigned area.

Responsibilities

Obtain patient information and vital signs, apply clinical screening tools, and update patient information.
Maintain a confidential, safe, and patient-focused environment and respond appropriately to patient emergencies in person and by phone.
Order labs and prescription refills, and coordinate referrals and testing per protocol.
Review After Visit Summaries with patients and families and provide education on care gaps, preventive health, and instructions.
Support accessibility needs and adjust room setups as needed.
Coordinate referral communications with specialty offices and communicate effectively with referral sources.
Follow up on test results and ensure abnormal or pending items are addressed by the care team.
Collaborate with providers and care teams, anticipate provider needs, and facilitate communication among patients, providers, and care teams.
Screen calls, gather relevant information, communicate professionally, and direct callers appropriately.
Ensure completion of confidential questionnaires and required forms.
Schedule and manage appointments, cancellations, and urgent visit protocols.
Coordinate with providers and pharmacies regarding medication management and adherence.
Prepare patients and exam rooms for procedures, including minor surgeries, wound care, and pap smears.
Assist providers during procedures by handing instruments, maintaining sterile fields, and supporting patient comfort.
Accurately document and update patient records and medication logs.
Maintain logs for clinical equipment, point-of-care testing, and sample medications.
Obtain prior authorizations as needed and manage recalls, overdues, and electronic medical record actions.
Prepare charts for upcoming visits and ensure relevant records are available.
Initiate standing or routine pre-visit orders per protocol.
Coordinate with central services to categorize and route clinical documents appropriately.
Contribute to continuous quality improvement and adapt to changes in workflows, policies, and priorities.
Participate in learning experiences and comply with policies and regulations.
Maintain ethical billing practices and patient confidentiality.
Contribute to initiatives that improve care coordination, reduce no-shows, and close care gaps.
Provide feedback on workflow improvements related to planning, huddles, and team collaboration.
Provide clerical coverage as needed.