Certified Medical Assistant-Lake Nona-Behavioral Health-Orlando Health Physician Associates

Orlando Health•Orlando, FL

About The Position

The Certified Medical Assistant provides patient care in an ambulatory setting under the direction of a physician or Advanced Practice Provider (APP). The role supports clinical operations and patient care at Orlando Health Physician Associates, a primary care network within the Orlando Health system. The Medical Assistant gathers patient information, prepares patients for examinations, assists clinicians with examinations and procedures, provides routine treatments, and administers approved medication types. The role also documents care, enters orders under provider direction, coordinates specialty testing and consultations, and handles patient calls and scheduling. The position is accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues and collaborates with clinical and administrative staff.

Requirements

High school graduate or equivalent.
Successful completion of Medical Assistant training from an approved technical school, or at least one year of verifiable, applicable work experience as a Medical Assistant in a patient-care setting.
Maintain current BLS Healthcare Provider Certification.
Maintain current certification or registration as a medical assistant through an accepted agency: NHA, AAMA, AMCA, NCCT, NAHP, AMT, ARMA, or AAH. Applicants with certification or registration from an unlisted agency may be considered case by case.

Responsibilities

Gather patient data through interview and observation.
Assist patients and families with preparation for examination.
Assist the physician or APP during examinations and procedures.
Demonstrate competency in practice-specific tasks and skills.
Provide routine treatments and administer approved medication types.
Document patient data, treatments, procedures, and patient education according to Orlando Health and department-specific policies.
Act as a patient liaison to schedule specialty testing and/or specialty physician consultations and provide scheduling information.
Process incoming and outgoing calls independently and professionally using sound clinical judgment.
Enter medication, laboratory, and diagnostic imaging orders into the electronic medical system under provider direction.
Participate in quality initiatives, goal attainment, and clinical outcome process-improvement activities.
Communicate effectively and professionally with patients and family members and collaborate with administrative and operations staff.
Follow Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellent standards.
Maintain personal and patient safety practices and follow infection-control standards.
Maintain reasonably regular and punctual attendance and comply with Orlando Health policies.
Provide care and assess data appropriate to the age-specific needs of patients in the assigned department or unit.
Demonstrate awareness of medical/legal issues, patient rights, and regulatory and accrediting standards.
Use supplies efficiently.
Assist the business office as needed with patient reception, scheduling, and discharge.
Remain accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues.