Certified Medical Assistant - Primary Care - Jackson

Wellstar Health System•Pearsall, TX

About The Position

The Certified Medical Assistant (MA) supports physicians and other healthcare professionals by performing clinical and administrative tasks that help ensure efficient patient care delivery. The role works closely with patients in a fast-paced medical setting and performs both front- and back-office functions under the direction of the Nurse Supervisor and/or Practice/Office Manager. The MA gathers and records vital signs and other pertinent patient information, prepares patients for examinations, assists with treatments, coordinates tests and follow-up care, and records treatment in the medical record. The MA anticipates patient needs and symptoms, responds appropriately, and keeps patient safety and experience central to care. The position serves patients of all ages. The MA provides relationship-based, patient-centered care adapted to patients’ population-specific characteristics and cultural diversity. The role collaborates with patients and, as appropriate, their families or significant others, and works with providers, nurses, and clinical staff to support continuity and consistency of care. It follows recognized clinical practice guidance, applicable laws and regulations, organizational policies, and required clinical competencies. The MA contributes to quality improvement, professional development, efficient use of supplies, and team activities; may also assist with front-office tasks, train new team members, and cover staffing absences as needed.

Requirements

High school diploma or GED.
Medical assisting certificate.
Current certification from an accepted medical assisting credentialing body: AAMA (CMA), AMT (RMA), NHA (CCMA), NCCT (NCMA), or NAHP (NRCMA); required upon hire.
Current Basic Life Support (BLS) certification; an accepted BLS credential is required upon hire, and the posting specifies a current American Heart Association BLS card.
Ability to work quickly and efficiently to support patient comfort and satisfaction.
High ability to read, write, and speak English.
Basic computer skills.
Strong organization and attention to detail.
Ability to work as part of a team and maintain positive working relationships.

Nice To Haves

Experience in a physician practice setting.
At least one year of experience in the area or specialty for which the candidate is applying.

Responsibilities

Provide patient-centered care adapted to patients’ age, gender, disease, and cultural needs.
Partner and communicate with patients and, as appropriate, their families or significant others to support a comfortable office experience.
Prepare patients for visits with physicians and advanced practice providers.
Prepare rooms and equipment and assist physicians and advanced practice providers with patient treatment.
Carry out orders generated during office visits and respond to patient requests arising outside visits.
Maintain patient safety at all times.
Assist with front-office operations such as check-in, check-out, scheduling, and other non-clinical functions as needed.
Provide care in accordance with recognized clinical practice guidelines and standards for medical assistants.
Follow applicable federal, state, and local laws and regulations, organizational policies, industry standards, and clinical competencies.
Collaborate with providers, nurses, and clinical staff to maintain continuity and consistency of care.
Participate in daily huddles, staff meetings, and medical group or system workgroups and committees.
Contribute to quality improvement initiatives and alignment with best practices in medical assisting.
Serve as a preceptor for onboarding or training new team members, trainees, or students when asked.
Complete initial and ongoing competency assessments, mandatory education, and population-specific education.
Identify opportunities to improve care delivery and suggest solutions; pursue relevant training or mentorship to improve performance.
Use material resources efficiently, minimize waste of medical supplies and medications, and alert supervisors or ordering staff when supplies are running low.
Provide staffing coverage for absences, vacation, or leave when asked.
Perform other duties as assigned and comply with Wellstar Health System policies, standards of work, and code of conduct.