Certified Medical Assistant (CMA)

TGH Urgent Care powered by Fast Track•Saint Petersburg, FL

3d•Onsite

About The Position

The Certified Medical Assistant provides professional clinical care to patients according to established standards and practices. The role supports patients before, during, and after visits with compassion and empathy, and delivers quality care under the direct supervision of Providers while reporting directly to the Regional Office Manager. The position works on-site in a professional medical environment and uses technology platforms throughout the shift. The typical schedule is a 40-hour work week with three 12-hour shifts and one 6-hour shift, scheduled Sunday through Saturday within a designated Region. Every other weekend shift, Saturday and Sunday, is required. Travel to clinics outside the assigned Region may be required during training; reliable transportation is required. Mileage reimbursement is available for eligible business travel, and overtime hours may be available based on patient volume and clinic need. Tampa General Hospital and Fast Track Urgent Care partnered to create clinics focused on compassionate, knowledgeable treatment. The organization emphasizes a positive attitude, optimism, compassion, doing what is right, patient service, and teamwork.

Requirements

High school diploma or equivalent.
Active CPR/BLS certification.
Active Medical Assistant certification.
Strong patient focus and ability to support a culture of quality, effective performance, and operational excellence through collaboration and best practices.
Ability to manage time, competing priorities, composure, and professional development effectively; self-motivated and able to work independently with limited supervision.
Ability to work effectively in a fast-paced environment and juggle competing priorities and demands.
Ability to work with sensitive and confidential material and in emotionally challenging situations.
Ability to cross-train between front-office and mid-office responsibilities as needed.
Ability to act effectively as a liaison between patients and Providers.
Ability to follow established office routines and organizational policies.
Ability to move supplies and office equipment weighing up to 20 pounds.
Reliable transportation required.
Availability to work every other Saturday and Sunday.

Nice To Haves

Experience with EPIC.

Responsibilities

Maintain a safe, secure, and healthy work environment by following and enforcing standards and procedures and complying with legal regulations.
Greet patients and visitors promptly and professionally, provide customer service, and assist patients with check-in.
Verify patient demographics and applicable insurance benefits and maintain accurate electronic patient records.
Coordinate with the clinical team to support efficient patient flow and communicate updates to patients in a timely manner.
Prepare, restock, and sterilize examination rooms, procedure rooms, the lab area, and other patient-care areas according to established policies and procedures.
Escort patients to examination or treatment rooms; measure and record vital signs; review and update medical histories; and prepare patients for examinations or treatment.
Assist Providers with patient treatments, procedures, examinations, and testing.
As directed by the Provider and where applicable, clean wounds, draw labs, perform electrocardiograms, apply dressings and splints, perform phlebotomy and injections, and collect specimens according to established procedures.
Administer vaccines, immunizations, and medications prescribed by the Provider; perform laboratory work such as throat cultures, hematocrits, and urinalysis.
Provide patient education and instructions as directed by the Provider and ensure patients understand care instructions and wellness plans.
Represent the clinic professionally and treat internal and external customers courteously and cooperatively.
Participate in team activities, team meetings, and professional development activities.
Demonstrate and embody TGH Urgent Care powered by Fast Track’s mission and core values.
Comply with HIPAA requirements and guidelines for patient confidentiality and follow medical ethics principles.
Complete required organizational training and perform other duties as assigned.