About The Position

This role is in Gastroenterology Physicians and is a day-shift, full-time position. Applicants may qualify as either a Certified Medical Assistant (CMA) or a Multi Skilled Technician (MST). For a CMA, under the direct supervision of clinic physicians, the position assists with primary health care, patient case management, and clinical and administrative functions. Duties include preparing patients for examinations, supporting physicians during minor procedures, administering physician-ordered medication under direct supervision, completing or arranging laboratory tests, documenting care, and maintaining patient flow and safety. For an MST, under the direct supervision of clinic providers, the position assists providers and staff with clinical and administrative functions to deliver safe, efficient, therapeutic patient care. Duties include obtaining patient information and vital signs, assisting with minor procedures, completing or arranging ordered laboratory tests, documenting care, supporting patient flow and safety, and maintaining examination and procedure rooms and equipment.

Requirements

  • CMA applicants: High school diploma or GED and a vocational/technical diploma from a medical assistant program.
  • CMA applicants: Valid, current medical assistant certification from an accredited program (AAMA, AMT, NCCT, or CCMA).
  • MST applicants: High school diploma or GED.
  • Experience is not required for either applicant pathway.
  • Knowledge of infection control and hygiene (CMA applicants).
  • Basic computer operations and keyboarding skills, including use of electronic medical records (CMA applicants).
  • Oral and written communication skills.
  • Interpersonal skills and clerical skills (CMA applicants).
  • Ability to interpret and carry out physicians' orders (CMA applicants).
  • Ability to educate patients (CMA applicants).
  • Ability to organize work and maintain patient flow (CMA applicants).
  • Patient/customer-service orientation, professionalism, and sensitivity (CMA applicants).
  • Multitasking and time-management skills (MST applicants).
  • Ability to talk to others to convey information effectively (MST applicants).

Responsibilities

  • Provide patient care services and support patient safety.
  • Obtain vital signs, chief complaint, and current history; prepare patients for examinations.
  • Communicate patient and family healthcare needs to the appropriate healthcare provider.
  • Monitor patients' comfort, privacy, and safety.
  • Assist physicians or providers during minor procedures as requested.
  • For CMA applicants, administer appropriate medication as ordered by a physician under direct supervision and document its effectiveness.
  • Complete laboratory tests or prepare requests for tests ordered by a provider; schedule as necessary.
  • Participate in patient and family teaching within areas of knowledge.
  • Perform clinical and administrative functions.
  • Monitor patient flow to make effective use of physician or provider time.
  • Report significant events and situations to the healthcare provider.
  • Ensure concise reporting and documentation of information.
  • Request and send medical records or test results to and from appropriate departments.
  • Gather laboratory test results and attach them to patients' charts as requested by the physician.
  • Complete scheduled and unscheduled duties and use and account for resources.
  • Clean and stock examination and minor procedure rooms for each patient and procedure; for CMA applicants, follow OSHA standards.
  • Ensure patient-care equipment is in proper working order.
  • Prepare medical and procedural equipment for sterilization.
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