Certified Medical Assistant I

Eastern Nephrology Associates•Kinston, NC

4d•Onsite

About The Position

The Certified Medical Assistant is a dual-role Patient Service Representative and Certified Medical Assistant who supports front-office patient access and routine clinical care. The position is a key point of contact throughout the patient visit, welcoming and processing patients professionally and assisting providers and licensed clinical staff with vital signs, basic testing, injections, electronic medical record documentation, and other patient-care support. This is an on-site, patient-facing role requiring regular in-office presence for direct patient and caregiver interaction, real-time collaboration, and secure handling of protected health information. The employee is expected to perform both PSR and CMA responsibilities. The time spent on each may vary with clinic workflow, staffing, patient volume, provider schedules, and direction from the Site Coordinator or Nurse Manager. The employee must maintain competency and readiness in both areas regardless of daily assignment. Work is normally performed in an interior clinical or office environment with a usually moderate noise level and low risk of exposure to bloodborne pathogens and other potentially infectious materials. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch. Slight schedule modifications may be made with Site Coordinator approval, and overtime may be required as needed. Support at off-site locations may be necessary when operationally assigned. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED equivalent.
Completion of certification from an accredited Medical Assistant program.
Current CPR and First Aid certification.
Valid driver’s license and reliable transportation.
Proficiency with Microsoft Word, Outlook, Teams, SharePoint, and electronic medical record or electronic health record systems.
Ability to obtain vital signs accurately and document patient information completely and correctly.
Strong attention to detail, records maintenance, organization, and prioritization skills.
Ability to multitask and maintain concentration in a fast-paced environment with frequent interruptions.
Effective written and verbal communication skills.
Excellent interpersonal and human-relations skills for interaction with patients, caregivers, providers, coworkers, and the public.
Ability to make evaluative judgments and use sound independent decision-making within the scope of the position.
Commitment to confidentiality, professionalism, teamwork, and respectful service.
Ability to demonstrate and uphold ENA’s core values: Compassion, Excellence, Inclusion, Collaboration, and Innovation.

Nice To Haves

Knowledge of HIPAA and other healthcare compliance requirements.
Experience using Acumen and Epic.
Experience with electronic health record systems in a medical practice setting.

Responsibilities

Obtain and accurately document vital signs, including blood pressure, temperature, pulse, and patient weight.
Record patient information in the electronic medical record and promptly communicate high-risk situations to the Nurse Manager, Site Coordinator, or appropriate licensed clinical staff.
Perform point-of-care testing (ghb, fsbs, u/a) after required training and certification by a designated qualifier.
Administer subcutaneous, intramuscular, or intradermal injections under direct physician supervision and in accordance with protocol; document administration in the patient record.
Provide routine clinical and administrative support to physicians, nurse practitioners, physician assistants, and licensed clinical staff.
Support patients and caregivers throughout the clinical visit while maintaining privacy, dignity, and professionalism.
Prepare and maintain accurate clinical documentation within the scope of the position.
Maintain patient confidentiality and safeguard protected health information in accordance with HIPAA and organizational requirements.
Communicate effectively and professionally with patients, caregivers, physicians, staff, and the public.
Manage multiple responsibilities and interruptions while maintaining attention to detail and accurate records.
Demonstrate tact, diplomacy, sound judgment, initiative, and a collaborative approach to patient service.
Provide support at off-site locations when necessary and operationally assigned.
Perform other duties as assigned.