Certified Medical Assistant (CMA) Specialist

New Horizon Family Health Services•Greenville, SC

64d•Onsite

About The Position

The Certified Medical Assistant Specialist provides routine patient care at New Horizon Family Health Services, assists nursing personnel, the clinical team, and providers, and covers organizational sites according to coverage needs. The Specialist also supports newly hired CMAs in developing clinical skills and following established procedures that promote patient flow and provider productivity. Worksite assignments among locations in Greenville, Greer, Travelers Rest, and Berea are determined by the Executive Team based on organizational needs and priorities. The role includes instruction and training in approved EHR use, chart preparation, nursing procedures, standing orders and laboratory work, patient flow, clinical equipment, exam-room preparation and cleaning, and referral tracking. The Specialist provides staff instruction on routine diagnostic procedures and basic patient and family education, participates in staff development and Patient-Centered Medical Home training, and works with Charge Nurses to complete Medical Assistant training. Patient-care duties include taking vital signs, preparing patients according to EHR processes, administering practitioner-directed treatment and injections under a Medical Doctor’s supervision, responding to daily patient phone messages, and providing comfort and support. The Specialist also helps maintain clean and safe examining rooms, supports provider productivity goals, and works with tracking and task-management staff to monitor referrals, hospitalizations, Pap smears, vouchers, and other required information. The position requires a current, active Basic Life Support certification from an approved provider, obtained through a hybrid or in-person American Red Cross or American Heart Association course. The posting offers a $2,500 hiring bonus eligibility and describes a comprehensive benefits package for full-time employees.

Requirements

Complete a qualifying medical assisting education or training program as described in South Carolina Code section 40-47-20 (58), including an accredited medical assisting education program, an approved South Carolina Career and Technical Education Health Sciences Program, a U.S. military medical assisting program, a U.S. Department of Labor-approved Registered Apprenticeship program, or a health care employer training program aligned to a nationally accredited certification exam.
Maintain current certification from a certifying body whose certification program is approved by the Board of Medical Examiners and Board of Nursing and accredited by the National Commission for Certifying Agencies or another accreditation body recognized by those boards. MAs employed as such before July 15, 2020, without the specified certification must obtain it by July 15, 2026.
Three years of outpatient primary care experience working as a medical assistant and providing direct patient care.
Maintain current and active Basic Life Support (BLS) certification from an approved provider, obtained through a hybrid or in-person course offered by the American Red Cross or American Heart Association.
Follow organizational safety and driving/transportation requirements when traveling to different sites.

Responsibilities

Train and develop skills in approved EHR use, chart preparation, nursing procedures, standing orders and labs, patient flow, clinical equipment, exam-room preparation and cleaning, and referral tracking.
Cover New Horizon Family Health Services sites as needed and follow safety and driving/transportation rules when traveling between sites.
Instruct staff on locating, obtaining, and disclosing patient instructions and information about routine diagnostic procedures.
Instruct staff in basic patient and family education for uncomplicated health problems according to the patient's plan of care.
Use patient instructions and information related to routine diagnostic laboratory testing.
Participate in staff development programs with the Nursing and Clinical Support Services Director, HR Director, and Practice Management Director.
Participate in training with the Quality Department and Nursing and Clinical Support Services Director to prepare for training and precepting staff in required Patient-Centered Medical Home processes.
Work with Charge Nurses to complete Medical Assistant training.
Provide services and training on an assigned basis at the places and times directed by the supervisor.
Help support provider productivity goals.
Handle daily patient phone messages.
Care for patients according to instructions from the MD, Charge Nurse, or DON.
Obtain patient vital signs and work up patients according to EHR processes.
Administer treatment as directed by the practitioner.
Give injections under the supervision and orders of a Medical Doctor.
Perform duties according to completed MA Orientation Checklists.
Understand and apply Patient-Centered Medical Home concepts.
Work with Tracking and Task Management team members to track outcomes for referrals, hospitalizations, Pap smears, vouchers, and other required information supporting Patient-Centered Medical Home guidelines.
Participate in required in-service training.
Provide comfort and support to patients awaiting or having received medical treatment.
Help maintain clean and safe examining rooms.

Benefits

Annual leave.
Sick leave.
Up to 12 paid holidays plus the employee's birthday.
Eligibility for two annual bonuses after one year of employment when defined eligibility criteria are met.
Continuing education courses through SC AHEC.
Employee discounts, including Verizon, AT&T, and YMCA discounts.
Eligibility for the Public Service Loan Forgiveness (PSLF) Program.
Optional medical coverage through the PEBA State Health Plan.
Optional dental and vision benefits.
Flexible Spending and Health Savings Accounts.
Voluntary life insurance.
Short-term and long-term disability coverage.
Accident and critical illness coverage.
403(b) retirement plan with up to a 4% employer match after the first year of employment.
$2,500 hiring bonus eligibility.