Certified Medical Assistant (CMA/RMA) - Patient Clinical Services (Day Shift)

Carle Health•Champaign, IL

46d•Hybrid

About The Position

This position is on-site/in-person for a minimum of 6 months before remote considerations. The PCS CMA/RMA delivers high quality care through advanced clinical support and telehealth services in a remote environment to assist medical and/or nursing staff in the care of patients connecting through telephone and MyCarle messaging to ensure that care needs are met in a timely, efficient, and safe manner.

Requirements

Registered Medical Assistant (RMA) – American Allied Health (AAH)
Registered Medical Assistant (RMA) – American Medical Technologists (AMT)
Nationally Registered Certified Medical Assistant (NRCMA) – National Association for Health Professionals (NAHP)
Basic Life Support (BLS) – American Heart Association (AHA) (required within 30 days)
Certified Clinical Medical Assistant (CCMA) – National Healthcareer Association (NHA)
Certified Medical Assistant (NCCT) – National Center for Competency Testing (NCCT)
Registered Medical Assistant (RMA) – American Registry of Medical Assistants (ARMA)
Certified Medical Assistant (CMA) – American Association of Medical Assistants (AAMA)
High School Diploma or GED
Ambulatory medical office experience
Inpatient hospital experience
Certified Medical Assistant in a healthcare organization

Responsibilities

Perform essential CMA job functions in coordination with Primary Care Physicians and Nursing staff.
Provide patient care through telehealth and MyCarle platforms.
Collaborate with nurses, clerical teams, and physicians to address patient care needs.
Coordinate with internal departments, pharmacies, and external facilities.
Conduct data collection for assessment under RN or clinician direction.
Relay patient information between patients, nurses, and providers.
Provide written instructions for procedures, medications, and follow‑up as directed.
Offer condition‑specific education using approved references.
Ensure accurate medication and immunization reconciliation in the EMR.
Follow up with patients regarding certain test results and provider instructions.
Complete telephone communications with patients, families, pharmacies, and healthcare facilities as directed.
Gather and maintain patient information via phone according to department processes.
Deliver excellent customer service in all patient interactions.
Relay lab results to patients with provider oversight.
Document all care in EPIC EMR according to department standards.
Complete medication refill encounters, care‑due messages, and order entry per protocol.
Manage Epic in‑baskets, prioritizing messages based on acuity.
Receive and enter faxed encounters, renewal orders, and other communications into the EMR.
Conduct initial chart audits and determine care priority using Support Point and escalation processes.
Order and schedule appointments, labs, and screenings per protocol.
Register, schedule, and validate insurance for MRI screenings.
Process school/work forms.
Manage provider absences, including patient notification and rescheduling.
Complete administrative tasks such as: Patient check‑in/check‑out, Prior authorizations, Appointment scheduling, Benefits verification, Coordination of referrals and testing.
Coordinate care with social work, pharmacy, and other collaborating services when appropriate.
Queue orders, referrals, imaging, labs, and medications for provider approval.
Work collaboratively with Medication Renewal Center nursing and clerical teams to maximize efficiency.
Complete medication refills and care‑due messages in alignment with departmental policies.
Successfully complete PCC scheduling center specialist training.
Maintain proficiency in call intake management, symptom guide use, and scheduling processes.