Certified Medical Assistant Care Guide

OSF HealthCare•Morris, IL

About The Position

The Certified Medical Assistant Care Guide supports patients throughout the outpatient visit, from registration and payment collection through rooming, provider assistance, discharge, and follow-up. The role accompanies patients and their secondary guests before, during, and after visits to promote clinical excellence, reduce treatment times, and maximize the patient experience. The Care Guide rotates between front-office and back-office duties, assisting providers with outpatient patient management. The position performs a range of clinical functions in a clinic setting and requires sound judgment, discretion, diplomacy, decision-making, and a customer-service-oriented approach. Acting as a patient advocate, the Care Guide has ongoing contact with providers, patients, families and significant others, community agencies, patient-care staff, and management. Floating to various facilities is required based on business need.

Requirements

High school diploma or GED.
Completion of a medical assistant program, certification course, or equivalent medical assistant training or experience.
Current Certified Medical Assistant certification from an approved agency: AAMA (CMA), AMT (RMA), NCCT (NCMA), NHA (CCMA), NAHP, or AAH.
American Heart Association BLS for Health Care Providers certification, to be completed within two weeks of hire.
Excellent interpersonal and communication skills.
Solid computer skills, including proficiency with Microsoft software.
Strong analytical and problem-solving skills, with attention to detail.
Knowledge and training to perform administrative skills, technical and clinical skills, and medical procedures commonly performed in a medical practice setting.

Nice To Haves

Previous experience as a medical office assistant, CNA, or equivalent.
Previous experience with an electronic health record.
Phlebotomy experience.
Knowledge of medical terminology.
Knowledge of Epic.
Exceptional customer service and phone etiquette.
Ability to maintain effective and organized systems to ensure timely patient flow.
Ability to perform phlebotomy and administer injections.

Responsibilities

Register patients and collect payments.
Room patients and assist providers with care and treatment.
Discharge patients and provide follow-up.
Accompany patients and their secondary guests throughout the visit to support clinical excellence, reduce treatment times, and maximize the patient experience.
Rotate between front-office and back-office duties in outpatient patient management.
Perform clinical functions in a clinic setting using available standards, resources, and data.
Act as a patient advocate and communicate with providers, patients, families and significant others, community agencies, patient-care staff, and management.
Float to various facilities based on business need.