Certified Medical Assistant Care Guide

OSF HealthCare • Rantoul, IL

7d

About The Position

The Certified Medical Assistant Care Guide supports patients throughout the full outpatient visit, before, during, and after their appointment. The role includes registering patients, collecting payments, rooming them, assisting providers with care and treatment, discharging patients, and completing follow-up. The Care Guide accompanies patients and their secondary guests to support clinical excellence, reduce treatment times, and improve the patient experience.

Working on a rotating basis, the Care Guide assists providers with front-office and back-office duties in the outpatient management of patients. The position performs a variety of clinical functions in a clinic setting and requires knowledge of relevant standards, resources, and data, along with discretion, good judgment, diplomacy, decision-making, and a customer-service orientation. The Care Guide acts as a patient advocate and has ongoing contact with providers, patients, patients’ families and significant others, community agencies, patient-care staff, and management. Floating to various facilities is required based on business need.

Requirements

• High school diploma or GED and completion of a medical assistant program, certification course, or equivalent medical-assistant training or experience.
• Current Certified Medical Assistant certification through an approved agency: AAMA (CMA), AMT (RMA), NCCT (NCMA), NHA (CCMA), NAHP, or AAH.
• American Heart Association BLS for Health Care Providers certification to be completed within two weeks of hire.
• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Strong analytical and problem-solving skills and attention to detail.
• Knowledge and training in administrative skills, technical and clinical skills, and medical procedures commonly performed in a medical practice setting.

Nice To Haves

• Previous experience as a medical office assistant, CNA, or equivalent.
• Previous experience with an electronic health record.
• Phlebotomy experience.
• Knowledge of medical terminology.
• Knowledge of Epic.
• Exceptional customer service and phone etiquette.
• Ability to maintain effective, organized systems to ensure timely patient flow.
• Ability to perform phlebotomy and administer injections.

Responsibilities

• Register patients and collect payments.
• Room patients and assist providers with care and treatment.
• Discharge patients and follow up with them after visits.
• Accompany patients and their secondary guests throughout the care experience.
• Assist providers with front-office and back-office outpatient management duties on a rotating basis.
• Perform clinical functions in a clinic setting using applicable standards, resources, and data.
• Act as a patient advocate and communicate with providers, patients, families or significant others, community agencies, patient-care staff, and management.
• Float to various facilities as required by business need.

Benefits

• OSF HealthCare describes a comprehensive, market-competitive total rewards package that includes benefits, compensation, recognition, and well-being offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED