Certified Medical Assistant / Business Assoc, Primary Care Ridgewood, Full Time, Day

The Valley Hospital • Ridgewood, NJ

4d • Onsite

About The Position

Under the direction of a physician, Charge RN, or Manager, the Certified Medical Assistant performs direct clinical activities in a courteous, caring, and respectful manner. Clinical work includes patient intake, blood draws, pharmacy calls, EKGs, and tests required by the physician. The role documents accurately in an electronic medical record in accordance with licensure and Valley Medical Group policies and procedures, and works closely with practice staff to support workflow, care, and treatment.

The Business Associate performs front-desk activities, including greeting and registering patients, ensuring insurance compliance, and collecting appropriate payments at the time of service. The role maintains the daily patient schedule and answers incoming calls regarding appointments, medication refills, and clinical or billing inquiries. It coordinates patient needs with clinical staff to support patient flow and provides other practice support as directed or requested by the Practice Manager. The position may require rotating to other VMG locations when necessary.

Requirements

• High school diploma or equivalent.
• Completion of a formal Medical Assistant program recognized by the State of New Jersey.
• Current, valid certification as a certified or registered medical assistant recognized by the Board of Examiners, such as AMT, AAMA, or NCCT.
• Six months of previous customer service/data entry, administrative/office management, or clerical experience.
• Formal coursework in office management, database management, or business, and computer literacy.
• Strong orientation toward high-quality, cost-effective, comprehensive medical care.
• Effective organizational and time-management skills, including the ability to set priorities and respond quickly to urgent or emergent situations.
• Strong oral, written, and presentation communication skills to convey information clearly and concisely to people of varied age groups, customers, and groups.
• Ability to support a high-functioning team, foster cooperative working relationships with staff and management, and function effectively as part of a team.
• Courteous, caring, respectful, and compassionate conduct; ability to listen and respond nonjudgmentally with clear expectations.
• Ability to represent the organization positively and respect the confidentiality of private healthcare, financial, and other company information.
• Ability to honor commitments, speak constructively about coworkers and the organization, and accept responsibility and accountability for job and organizational duties.
• Ability to support company-wide efforts to improve and maintain patient/customer satisfaction.

Nice To Haves

• Previous Medical Assistant experience in a clinic, physician's office, or outpatient setting.
• Understanding of the operations of a medical practice.
• BCLS certification preferred upon hire; certification will be required.

Responsibilities

• Perform patient intake, blood draws, pharmacy calls, EKGs, and other tests required by the physician.
• Accurately document clinical information in the EMR according to licensure and VMG policies and procedures.
• Maintain close working relationships with practice staff to support workflow, care, and treatment.
• Greet and register patients, verify insurance compliance, and collect appropriate payment at the time of service.
• Maintain the daily patient schedule and answer incoming calls regarding appointments, medication refills, and clinical or billing inquiries.
• Coordinate with clinical staff regarding patients' special needs or requirements and help ensure proper patient flow.
• Provide practice and professional staff support as directed or requested by the Practice Manager.
• Rotate to other VMG locations when necessary.

Benefits

• Medical and prescription coverage
• Dental and vision discount program
• Group term life insurance and AD&D
• Flexible spending accounts
• Commuter benefit plans
• Supplemental voluntary benefits, including short-term and long-term disability, whole life insurance, and legal support
• Six paid holidays
• Paid time off
• Wellness time off
• Extended illness
• Retirement plan
• Tuition assistance
• Employee Assistance Program
• Valley Health LifeStyles Fitness Center membership discount
• Day care discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED