Certified Health Coach (Shift: 9:00 - 6:00pm EST)

TailorCare

13h•Remote

About The Position

TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way. TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with our corporate office located in Nashville. We are looking for world-class Certified Health Coaches who are passionate about our mission, comfortable in a dynamic, start-up environment, highly collaborative, and supportive. Our Certified Health Coaches provide 1 on 1 virtual coaching to our members. The qualities of a Certified Health Coach include excellence in relationship building and communication, a high level of empathy, a passion for health and well-being, enthusiasm for continued learning, compassion, integrity, attention to detail and organization.

Requirements

Current NBC-HWC designation and minimum of 1 year of experience as a health coach in person and/or in a virtual setting is REQUIRED
Minimum of a bachelor’s degree or commensurate experience
Excellent communication and collaboration skills
Continuous learning mindset
Comfortable in a dynamic, fast-paced, start up environment.
Ability to work independently with discipline and urgency.
Knowledge and understanding of integrative, science- and evidence-based coaching techniques and modalities including - but not limited to - motivational interviewing, appreciative inquiry and positive psychology
Commitment to maintaining certification and continuing education requirements

Nice To Haves

Experience working with behavior change or chronic disease management, including but not limited to MSK, diabetes, weight loss, nutrition, mental health preferred
Knowledge of digital health, behavioral health and musculoskeletal conditions a plus

Responsibilities

Provide a human touch to the digital recovery experience for members
Support members’ journeys, reinforcing skill-building and behavior change to optimize engagement in the app
Reach out to members per service and workflow expectations
Manage member expectations of experience and outcomes
Actively listen to and address member challenges while collaborating with them to make healthy lifestyle changes
Monitor member pathway dashboard and key performance indicators (KPIs)
Triage member queries and advise appropriate team members, as outlined by clinical and technical protocols
Document all communications using Clinical Documents
Participate in regular coaching observations and ongoing training with Team Leader and management.