Care Coordinator (Shift: 8:00 - 5:00pm EST)

TailorCare

12h•Remote

About The Position

The Care Coordinator is part of our inbound call center team, often serving as the first point of contact for patients. This role is responsible for answering and transferring inbound calls as well as facilitating communication and collaboration between internal and external care teams. Care Coordinators play a key role in delivering a compassionate, patient-centered experience by listening, problem-solving, and connecting patients to the appropriate care team members. This position is a non-exempt (hourly) role.

Requirements

High School Diploma / GED (or higher)
Experience with escalated customer service issue resolution
Knowledge of Google Suite products - Google Docs (create and edit correspondence), Gmail and Google Calendar (email and calendar management), Google Slides (ability to create and edit slides) – and proficiency in Google Sheets (ability to create, edit, and sort spreadsheets, basic analytical formulas (VLOOKUP, if))
Phone/Fax system experience
EMR experience, Athena & Epic preferred

Nice To Haves

Associate's Degree or higher
Typing speed of 40+ WPM
Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting

Responsibilities

Answer patient calls and transfer escalated patient issues to the appropriate team member or resources
Provide excellent customer service by actively listening, resolving questions, or escalating issues as needed
Identify, request, and collect necessary documentation from patients and community providers
Support care teams with operational and non-clinical tasks
Capture patient referrals through inbound fax
Accurately document patient interactions and relevant details
Ensure timely follow-up and completion of assigned tasks to maintain smooth care coordination
Other duties may be assigned