Austin / San Antonio, TX Certified Field Service Technician II

Scientific Games•Austin, TX

46d•Hybrid

About The Position

The Certified Field Service Technician II is responsible for the assembly, preventative maintenance, training, and service on Lottery equipment both in our facility and at the customer location. This position will provide day-to-day maintenance of our Lottery equipment. The Tech may train at retail location to provide them understanding of equipment usage and functionality. This position will travel to retail locations and may require overnight trips to different site locations.

Requirements

Must have a high school diploma or equivalency.
Thorough understanding of all areas of computer software and hardware technologies.
Must have strong communication, group presentation and interpersonal skills.
Ability to convey thoughts, ideas and training materials to all participants.
Excellent customer service skills.
Ability to compile and analyze statistical information.
Ability to quickly learn and understand new technologies.
Must possess a valid driver’s license for the state in which you are based.
Advanced mechanical assembly skills.
Strong problem solving and resolution skills.
Ability to lift 30 lbs.
Ability to work in a team-office environment.
Ability to operate office equipment, but not limited to, personal computer and telephone.
Ability to sit, stand, bend, stretch at a minimum of 50% of the time for any or all of the movements described.

Nice To Haves

Bilingual a plus

Responsibilities

Stage, assemble, and maintain all lottery equipment in accordance with the Field Service Standards and procedures.
Perform extensive field repair functions with little or no supervision on SCIQ Lottery equipment.
Perform diagnosis for scheduled and unscheduled service calls.
Interact with customers, retailers, and management.
Train retail employees on the functionality of all lottery equipment.
Adapt to a fast-paced environment.
Operate a smart services phone.
Be accountable and responsive to use, maintain, and secure all assigned tools, test equipment, terminals, subassemblies, parts and supplies.
Communicate problems with management.
Identify, troubleshoot, and repair any lottery equipment problems in accordance to the Field Service Protocol.
Complete site surveys from a field service perspective as well as a marketing placement aspect.
Learn and have an understanding of our Instant Product line.
Assist the retail location with any questions or concerns they have with our equipment.
Communicate any new features, games, or product that is supported.
Perform vehicle management on their company-provided vehicle.
Maintain an acceptable driving record in accordance to SG’s Motor Vehicle Policy.
Work with other departments in support of site sales and support goals.
Travel to lottery locations.
Travel to corporate locations on an as needed basis.
Other duties as assigned.