Service Manager, Austin & San Antonio

A1 Garage Door Service•San Antonio, TX

3d•$60,000 - $70,000•Onsite

About The Position

As a Service Manager, you will help assist in the daily tasks of an Area Manager including scheduling, coaching, maintaining warehouse organization, managing inventory, and assisting in garage door service work. The company is the largest residential garage door service company in North America, operating in 40 markets+ across 20 states.

Requirements

Be nice!
Minimum of 3 years managerial experience supporting and training a team
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Proficient in computer skills to be able to learn and use the current CRM system which is Service Titan
Must be able to lift up to 50 pounds at times

Nice To Haves

Master of ownership: sees a problem, solves the problem
Trains and coaches for performance
Leads by example, leveraging company's vision and values
Has a bias for action and makes it happen every day
Self-motivated and looking to grow career

Responsibilities

Provide direct oversight and guidance to up to 20 field employees to include: service technicians and maintenance technicians
Responsible for batch/deposits, tracking Divvy expenses, and purchasing
Track budgets and profit and loss statements.
Actively monitor and manage fleet
Order and organize non-inventory items
Audit and review inventory counts for accuracy and disposition discrepancies
Organize space in the warehouse and perform and oversee cleaning duties, maintain product, tools, equipment, and work area in a clean, orderly, and safe manner
Provides performance management guidance to line management through weekly 1:1 and as needed (e.g., coaching, PIP's, career development, disciplinary actions)
Responsible for hiring events, recruiting, interviewing, on and offboarding employees
Responsible for development of Apprentices into Graduating to be Technicians, Techs into Sr. Techs, Sr. Techs into Field Supervisors and beyond