Certified Epic Ambulatory Analyst

Jupiter Medical Center

1d•Onsite

About The Position

The Epic Ambulatory and Mobile Platforms Analyst is the primary support contact for multiple Epic applications, including Ambulatory, Urgent Care EpicCare Link, Haiku for smartphones, Canto for tablets, Limerick for Apple Watch, & Bones Orthopedics. They coordinate all issues for their application areas and must be very knowledgeable about the organization's policies, procedures, and business operations. They typically are knowledgeable with ambulatory, mobile, and ancillary applications, and workflows.

Requirements

Epic Certified in respective application upon hire or obtain within 9 months of employment
Proficient in Microsoft applications including Word, Excel, and PowerPoint
Work history/knowledge of physician practices’ workflows, hospital outpatient departments, and patient experiences within the organization.
Clinical knowledge of clinical workflows and procedures.
Annual Joint Commission mandatory education requirements, in-service and health requirements including attendance at new employee orientation
TB/PPD Surveillance Program
Maintenance of required professional licensing and/or certification(s).

Nice To Haves

Bachelor’s Degree preferred or a combination of college education studies and/or relevant experience.
Preferred knowledge of workflows and procedures
Preferred but not required clinical background
Prior experience working with Ambulatory, Mobile, and/or Ancillary systems.
Prior experience with the EpicCare Ambulatory, Urgent Care, Link, Haiku, Canto, Limerick and/or Bones solutions a plus
Prior experience with understanding a wide array of integration points, including scheduling, lab radiology, billing, and inpatient clinical.
Familiarity with the non-clinical external groups that need to access information about certain patients and why they need the information.
Familiarity with the orthopedic physician practices’ workflows and patient experiences within the organization.
Understanding of the integration or interfaces that will exist between Epic applications.

Responsibilities

Acting as the primary support contact for the application's end‐users
Identifying issues that arise in their application areas as well as issues that impact other application teams and working to resolve them.
Guiding workflow design, building, and testing the system, and analyzing other technical issues associated with Epic software.
Identifying and implementing requested changes to the system
Serving as a liaison between end users' workflow needs and Epic staff.
Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
Working with Epic representatives, your organization's business community and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline.
Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions.
Participating in training and working with end users
Troubleshooting problems and questions
Reviewing the status of projects and issues on an ongoing basis with leadership
Hold weekly communications with team members to discuss the status of deliverables, shared issues, end‐user concerns, budget, and upcoming milestones.
Other duties as assigned.