Certified Emergency Dispatcher Cedar

State of Utah Office of the Governor•Cedar City, UT

4d•Onsite

About The Position

The Utah Department of Public Safety is seeking a Certified Emergency Dispatcher to provide critical dispatching services to single and/or multiple jurisdictions, including state and local public safety agencies, the Highway Patrol, local law enforcement agencies, fire departments, and other state agencies. This role is the vital link between callers and first responders, receiving emergency calls for police, fire, and medical services, and dispatching the appropriate personnel and equipment. Dispatchers make urgent decisions affecting the life, health, and welfare of the public and public safety employees. New hires are required to obtain Emergency Medical Dispatch (EMD) certification and Dispatcher Certification through POST within the probationary period and maintain both thereafter. This is a full-time, in-office position with a salary of $27.72 per hour.

Requirements

Ability to type a minimum of 30 wpm.
Ability to accurately transcribe spoken information to relay to first responders.
Ability to maintain composure, reassure callers, and collect precise information in crisis situations.
Ability to take information from multiple sources regarding an ongoing situation and produce an accurate narrative that includes the key elements and facts.
Ability to concisely paraphrase vital information.
Aptitude to prioritize emergency and non-emergency calls.
Ability to operate a variety of radio and telephone communications equipment.
Ability to work rotating shifts.
Must complete and pass a Level II background investigation, polygraph, and drug test.
New hires will be required to obtain Emergency Medical Dispatch (EMD) certification during the probationary period and maintain thereafter.
Dispatchers in this job are required to obtain Dispatcher Certification through POST within the probationary period and maintain thereafter.
Applicants may not have been used other drugs not classified as hard drugs within one (1) year prior to the initial test date. Other drugs include the following listed drugs, their chemical derivatives and synthetic equivalents: marijuana, amphetamines not injected, anabolic steroids, hashish, amyl nitrates. In the state of Utah recreational marijuana use is illegal.

Nice To Haves

Previous Emergency Dispatch experience (may qualify for a higher hourly rate).
Current Emergency Dispatch certification (Utah POST Dispatch certification).

Responsibilities

Receives 9-1-1 emergency and non-emergency calls.
Interrogates callers to determine the nature and location of the incident and dispatches law enforcement officers, Emergency Medical Services (EMS) personnel, fire personnel, and public works personnel.
Interprets information from callers to determine the priority of an incident, and makes urgent decisions affecting the life, health, and welfare of the public and public safety employees.
Calms callers and provides instructions as required by the circumstances.
Relays geographical information to responding units including air ambulances, search and rescue, forest service personnel, fire units, and EMS units.
Uses a phone, radio, and computer simultaneously.
Monitors multiple computer screens to track calls for service and all on-duty personnel (law enforcement, fire, EMS) for all user agencies.
Accesses confidential files relating to wanted persons, driver license files, motor vehicle files, warrants, and protective orders.
Enters data and maintains entry files for all user agencies.
Relays information to appropriate agencies.
Monitors, transmits, and receives information over multiple radio frequencies to detect emergencies, exchange information or provide dispatch services.
Informs appropriate agencies of law enforcement, fire, and/or EMS-related calls.
Receives, updates, and broadcasts Amber Alert notifications.
Makes a variety of telephone calls relating to vehicle dispositions, wreckers, and notifications to parents of juveniles and relatives of accident victims.
Receives, records, and forwards calls for service from one agency to another as needed.

Benefits

One for One salary credit may be given for prior Emergency Dispatch experience
$2,500 hiring bonus for those with current Emergency Dispatch certification (Utah POST Dispatch certification)
$1,000 signing bonus to a new hired Dispatcher with no experience or with out of state certification
Public Safety Retirement plan
12 paid holidays each year
4 hours of annual and 4 hours of sick leave granted each pay period for a total of 104 hours each year
Job Stability
Career Growth
Meaningful Work
Supportive Work Environment