Certified Data Entry Technician II

Guardian Pharmacy • Nashville, TN

5d • Onsite

About The Position

Middle Tennessee Pharmacy Services, a member of the Guardian family of pharmacies, is hiring a Certified Data Entry Technician II in Nashville, Tennessee. The role is responsible for entering and processing prescriptions in the pharmacy operating system accurately and efficiently, and communicating courteously with customers by phone. The technician supports timely prescription dispensing, customer service, cycle medication workflows, and smooth collaboration across the data entry team.

The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with Saturday rotations based on business needs. The work may also require flexible hours, including weekends, holidays, and overtime. Other duties may be assigned as needed, including filing completed orders, packaging medications, inventory, profiling orders for medical records, and filling processed prescriptions for dispensing.

Guardian describes its work as providing customized, technology-enabled medication management for healthcare organizations serving seniors and people with complex care needs. The company offers a fast-paced, diverse, and inclusive environment that encourages learning, growth, collaboration, and innovative thinking.

Requirements

• High school diploma or GED, per state requirements.
• Pharmacy technician license, certification, or registration, per state requirements.
• At least 3 years of related experience, including at least 6 months of data entry experience in a long-term-care or managed-care setting.
• Proficiency with pharmacy systems, including document imaging and a legacy pharmacy computer operating system.
• Knowledge of brand-name and generic medications and Sig codes.
• Ability to work independently and meet deadlines.
• Ability to solve problems with minimal direction.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks in a fast-paced, team-oriented environment while meeting strict deadlines.
• Quality-minded approach, including seeking out errors and asking questions when information appears inaccurate.
• Ability to work flexible hours, including weekends, holidays, and overtime.
• Ability to plan and manage time efficiently, analyze problems, and work collaboratively with team members.

Nice To Haves

• National Pharmacy Technician Certification (PTCB) preferred.

Responsibilities

• Enter new and refill prescriptions into the operating system accurately and promptly to help prevent dispensing errors.
• Triage incoming fax prescriptions to support timely dispensing.
• Enter appropriate computer notes and cycle-fill coding.
• Calculate or verify the correct dosage based on each prescription.
• Respond to customer calls with care, understanding, and courtesy, routing calls as appropriate.
• Complete all assigned prescription processing during the regular shift.
• Receive, evaluate, process, and follow up with doctors’ offices regarding assigned refills.
• Troubleshoot, research, and resolve customer service issues using advanced knowledge.
• Use pharmacy systems, including document imaging and the legacy pharmacy computer operating system.
• Collaborate with team members to maintain smooth data entry department workflow.
• Use the Cycle system proficiently to meet delivery deadlines and maintain data entry records for cycle medication and fill requests, including processing renewals and new cycle orders as applicable.
• Meet established pharmacy accuracy and productivity levels.
• As needed, assist with filing completed orders, packaging medications, inventory, profiling orders for medical records, and filling processed prescriptions for dispensing.

Benefits

• Competitive pay.
• 401(k) with company match.
• Medical, dental, and vision coverage for eligible full-time employees working 30 or more hours per week.
• Health Savings Accounts and Flexible Spending Accounts.
• Company-paid basic life and Accidental Death & Dismemberment coverage.
• Company-paid long-term disability and optional short-term disability.
• Voluntary employee and dependent life, accident, and critical illness coverage.
• Dependent Care Flexible Spending Accounts.
• Employee Assistance Program (EAP).
• Guardian Angels employee assistance fund.
• Paid holidays and sick days.
• Vacation benefits based on years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED