Certified Data Entry Pharmacy Technician

Guardian Pharmacy Services Management • Knoxville, TN

12d • Onsite

About The Position

East Tennessee Pharmacy Services, a member of the Guardian family of pharmacies, is hiring a Certified Data Entry Pharmacy Technician in Knoxville, Tennessee. The role enters and processes new and refill prescriptions in the pharmacy operating system with speed and accuracy, helping ensure timely dispensing and prevent errors. The technician communicates with customers and doctors’ offices, manages incoming fax prescriptions and refill requests, and maintains prescription and cycle-fill records. The position may also assist with filing, packaging, inventory, order profiling, and filling processed prescriptions as needed.

The role follows a rotating schedule: 8 a.m.–5 p.m. for one week, 9 a.m.–6 p.m. for one week, and 10 a.m.–7 p.m. for one week, with work every third Saturday from 8 a.m.–5 p.m. Flexible hours, including weekends, holidays, and overtime, may be required.

Guardian describes its work as providing customized, technology-enabled medication management services for healthcare organizations serving seniors and individuals with complex care needs. The company offers a fast-paced, diverse, inclusive, and team-oriented environment. New hires with Frameworks LTC experience may qualify for a potential $2,500 bonus, paid after one year of employment.

Requirements

• High school diploma or GED, as required by state regulations.
• Pharmacy technician license, certification, or registration, as required by state regulations.
• At least 2 years of related experience; an advanced degree may substitute for experience.
• Advanced computer skills.
• Ability to work independently and meet deadlines.
• Ability to solve problems with minimal direction.
• Strong attention to detail and accuracy.
• Ability to handle multiple tasks in a fast-paced, team-oriented environment while meeting strict deadlines.
• Quality-minded approach, including seeking out errors and asking questions when information appears inaccurate.
• Ability to work flexible hours, including weekends, holidays, and overtime.
• Work ethic and integrity aligned with the company’s philosophy.
• Ability to plan ahead and manage time efficiently.
• Ability to analyze causes and solve problems at strategic and functional levels.
• Ability to collaborate effectively with team members.

Nice To Haves

• National pharmacy technician certification, preferably PTCB.
• Experience with a pharmacy operations system.
• Frameworks LTC experience (qualifies new hires for a potential $2,500 bonus paid after one year of employment).

Responsibilities

• Enter new and refill prescriptions accurately and promptly in the operating system to help eliminate dispensing errors.
• Triage incoming fax prescriptions to support timely dispensing.
• Ensure computer notes and cycle-fill coding are accurate.
• Calculate or verify prescription dosages.
• Respond to customer calls with care, understanding, and courtesy, and route calls appropriately.
• Complete all prescriptions assigned for processing during the regular shift.
• Receive, evaluate, process, and follow up with doctors’ offices regarding assigned refills.
• Develop proficiency with pharmacy systems, including document imaging and the legacy pharmacy computer operating system.
• Assist as needed with filing completed orders, packaging medications, inventory, profiling orders for medical records, and filling processed prescriptions for dispensing.
• Learn and manage cycle processes to meet delivery deadlines.
• Maintain data-entry records for cycle medication and fill requests, and process renewals and new cycle medication orders as applicable.
• Perform other essential functions and duties as assigned.

Benefits

• Competitive pay.
• 401(k) with company match.
• Medical, dental, and vision coverage for full-time employees working 30 or more hours per week.
• Health Savings Accounts and Flexible Spending Accounts.
• Company-paid basic life and accidental death and dismemberment insurance.
• Company-paid long-term disability and optional short-term disability.
• Voluntary employee and dependent life, accident, and critical illness insurance.
• Dependent Care Flexible Spending Accounts.
• Employee Assistance Program (EAP).
• Guardian Angels employee assistance fund.
• Paid holidays and sick days.
• Vacation benefits based on years of service.
• Potential $2,500 bonus for new hires with Frameworks LTC experience, paid after one year of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED