About The Position

The Certified Technician performs vehicle repair and maintenance as assigned in accordance with dealership and factory standards. The role builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a caregiver for vehicle safety and reliability. Technicians use factory training and tools, communicate with the Parts Department and Service Advisors, diagnose and repair vehicle issues when authorized, and provide an exceptional customer experience. Performance is measured by achieving targeted production and Customer Satisfaction Index results. Career growth opportunities may include Master-Certified Technician, Service Advisor, and Service Management roles.

Requirements

  • High school diploma or equivalent.
  • Minimum 2 years of Automotive Dealership Technician experience.
  • Experience diagnosing, maintaining, and repairing automotive systems, including engine, transmission, electrical, steering, suspension, brakes, and air conditioning.
  • Automotive technical training, varying based on store needs.
  • Attention to detail.
  • Organization and follow-up skills.
  • Valid in-state driver’s license and an acceptable, safe driving record that can be maintained.
  • Passion for cars and customer service.

Responsibilities

  • Perform vehicle repair and maintenance work outlined on repair orders efficiently and accurately, in accordance with dealership and factory standards.
  • Communicate regularly with the Parts Department and Service Advisors to manage production and Customer communication.
  • Diagnose the cause of malfunctions and perform repairs when authorized by the Customer.
  • Conduct multi-point inspections and make appropriate recommendations to ensure vehicle safety and reliability.
  • Document work performed on each vehicle on the repair order.
  • Maintain an inventory of normal Technician’s tools not normally inventoried by the Service department as special tools.
  • Keep abreast of factory technical bulletins and participate in factory-sponsored training classes as appropriate.
  • Provide an exceptional customer experience to drive loyalty.

Benefits

  • Competitive pay and compensation.
  • Paid training and OEM certification support.
  • 401(k) matching.
  • Health, dental, and vision insurance plans.
  • Maternity benefits.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
  • Access to deals and discounts through YouDecide.
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