Certified Application Counselor

Interior Community Health Center•Fairbanks, AK

14d

About The Position

This position provides outreach and in-reach, eligibility assessments, and assistance enrolling people in Alaska Marketplace plans and Medicaid. The counselor offers one-on-one enrollment assistance and coaching to help individuals maintain coverage; screens clients and assists with applications for Alaska Marketplace, Medicaid, the Children’s Health Insurance Program, and local sliding-fee programs. The counselor explains insurance terms in a clear, culturally competent manner and helps consumers compare plans and calculate subsidies without recommending or selecting a plan for them or their families. The role serves as a liaison between the center and community organizations, maintains records and reports of contacts and enrollments, stays current on public health insurance programs, and works as part of a multidisciplinary team. The counselor must complete training to obtain and maintain the Certified Application Counselor designation within two weeks of hire.

Requirements

High school diploma required.
Cultural competence when working with diverse populations.
Experience dealing with the public in an education, marketing, health, or human services setting.
Ability to work with the public and with community and state agencies.
Understanding of and commitment to the uninsured population and the goals and mission of the Interior Community Health Center.
Demonstrated ability to work with multi-aged and multicultural populations.
Ability to work flexible hours.
Technically proficient computer skills, including Microsoft Word, Excel, and PowerPoint.
Thorough knowledge of common office equipment, such as copiers, fax machines, and printers.
Excellent oral and written communication skills.
Ability to organize and prioritize tasks, work under pressure, and meet deadlines.
Strong analytical, attention-to-detail, and problem-solving skills.
Ability to work independently and as a team member.

Nice To Haves

Associate’s or bachelor’s degree in business, marketing, social work, or another social services field.

Responsibilities

Provide outreach and in-reach, eligibility assessments, and assistance enrolling people in Alaska Marketplace plans and Medicaid.
Provide one-on-one assistance enrolling individuals in Alaska Marketplace or Medicaid and coach them on maintaining coverage.
Screen clients and assist with applications for Alaska Marketplace, Medicaid, the Children’s Health Insurance Program, and local sliding-fee programs.
Explain health insurance terms, including co-pays, deductibles, and premium tax credits, clearly and in a culturally competent manner.
Help consumers compare plans and calculate subsidies without recommending or selecting a specific insurance plan.
Conduct outreach to uninsured patients.
Serve as a liaison between the center and community organizations as a Certified Application Counselor.
Complete training requirements to obtain and maintain the Certified Application Counselor designation within two weeks of hire.
Generate reports and maintain accurate records of contacts and enrollments using Excel in designation tracking folders.
Remain current on public health insurance programs.
Work as an integrated multidisciplinary team member and participate in meetings.
Comply with the Center’s policies and procedures.
Use a personal computer and specialized office equipment according to procedure.
Report to work as scheduled, on time, and ready to work; remain for the entire work schedule.
Perform other duties as assigned.