Certified Application Counselor

Interior Community Health Center•Fairbanks, AK

12d

About The Position

The Certified Application Counselor provides outreach and in-reach, eligibility assessments, and enrollment assistance for Alaska Marketplace plans and Medicaid. The role offers one-on-one help with applications and ongoing coverage, explains insurance terms, supports consumers in comparing plans and calculating subsidies without recommending or selecting a plan, and connects the health center with community organizations. The counselor maintains accurate enrollment and contact records, stays current on public health insurance programs, and works as part of an integrated multidisciplinary team.

Requirements

High school diploma required.
Ability to work with the public and various community and state agencies.
Cultural competence in working with diverse populations.
Experience dealing with the public in an education, marketing, health, or human services setting.
Understanding of and commitment to the uninsured population and the goals and mission of the Interior Community Health Center.
Demonstrated ability to work with multi-aged and multicultural populations.
Ability to work flexible hours.
Technically proficient computer skills, including Microsoft Office Suite (Word, Excel, and PowerPoint).
Thorough knowledge of common office equipment, including copiers, fax machines, and printers.
Excellent oral and written communication skills.
Ability to organize and prioritize tasks.
Ability to work under pressure and meet deadlines.
Strong analytical, attention-to-detail, and problem-solving skills.
Ability to work independently and as a team member.

Nice To Haves

Associate’s or bachelor’s degree in business, marketing, social work, or another social services field.

Responsibilities

Provide one-on-one assistance enrolling individuals in Alaska Marketplace or Medicaid health insurance programs and coach individuals on maintaining coverage.
Screen clients and help them complete applications for the Alaska Marketplace, Medicaid, the Children Health Insurance Program, or local sliding-fee programs.
Explain health insurance terms, including co-pays, deductibles, and premium tax credits, in a clear, culturally competent manner.
Help consumers compare plans and calculate subsidies while remaining independent and not recommending or selecting a specific insurance plan.
Conduct outreach to uninsured patients.
Serve as the Certified Application Counselor liaison between the center and community organizations.
Complete training to obtain and maintain Certified Application Counselor designation within two weeks of hire.
Generate reports and maintain accurate records of contacts and enrollments using Excel in designation tracking folders.
Remain current on public health insurance programs.
Work as an integrated multidisciplinary team member and participate in meetings.
Comply with the Center’s policies and procedures.
Use a personal computer and specialized office equipment according to procedure.
Report to work as scheduled, on time and ready to start, and remain for the entire work schedule.
Perform other duties as assigned.