Certification Support Specialist

EAGLE Certification Group•Dayton, OH

2d•Hybrid

About The Position

EAGLE Certification Group is seeking a highly organized and detail-oriented Certification Support Specialist to join our Client Services team. In this role, you'll help keep the certification process organized, accurate, and on schedule by maintaining client and audit records, preparing documentation, tracking deadlines, and coordinating with clients, auditors, and internal teams. This is an excellent opportunity for someone who enjoys organization, problem-solving, customer service, and working with detailed information. Prior certification or food safety experience is not required -we'll provide the training you need to learn our processes, systems, and certification requirements. About EAGLE At EAGLE Certification Group, we're more than an auditing services company. We're a certified woman-owned business built around three core principles: Service, Integrity, and Value. We believe our people are our greatest asset. At EAGLE, employees are encouraged to contribute ideas, develop their skills, pursue their professional goals, and build meaningful careers while maintaining a healthy work-life balance. Our collaborative culture, which we call "The EAGLE Way," emphasizes teamwork, accountability, exceptional customer service, and continuous improvement.

Requirements

Dependable, organized, responsive, and comfortable managing details.
Strong administrative and organizational skills with exceptional attention to detail.
Ability to manage multiple priorities, assignments, and deadlines in a fast-paced, process-driven environment.
Comfortable entering, reviewing, maintaining, and retrieving information in databases or other management systems.
Ability to naturally notice missing, inconsistent, or inaccurate information and take initiative to resolve it.
Clear, professional, and concise communication with customers, auditors, and coworkers.
Strong written and verbal communication skills.
Proficient with Microsoft Office and comfortable learning new software and systems.
Ability to work independently while contributing effectively to a collaborative team.
Takes ownership of follow-up and understands the importance of meeting deadlines.
Ability to handle confidential and business-sensitive information with professionalism and discretion.
Commitment to accuracy, quality, continuous improvement, and exceptional customer service.
Eager to learn new regulatory, accreditation, certification, and compliance requirements.

Nice To Haves

Experience with ISO standards or certification programs.
Food safety industry or certification experience.
Familiarity with SQF, FSSC 22000, or similar food safety programs.
Experience working with audit, certification, compliance, or quality management systems.
Basic understanding of business accounting, expenses, or customer invoicing.
Strong administrative, customer service, project coordination, documentation, or database experience.

Responsibilities

Maintain accurate and up-to-date client, audit, and certification records within EAGLE's management system.
Prepare and distribute audit paperwork, reports, templates, and other certification documentation.
Track certification activities, documentation requirements, assignments, and deadlines to help keep projects on schedule.
Review records for completeness and accuracy, identify missing or inconsistent information, and coordinate appropriate follow-up.
Communicate with clients, auditors, and internal team members to obtain required information and resolve administrative questions.
Support clients throughout the certification lifecycle by coordinating documentation, activities, and administrative requirements.
Assist with the administrative management of auditor expenses and information needed to support accurate customer invoicing.
Maintain auditor qualification, training, and competency records.
Respond to client and auditor inquiries promptly, professionally, and accurately, involving the appropriate EAGLE team member when additional expertise is needed.
Follow established procedures and quality requirements while developing knowledge of applicable ISO, food safety, regulatory, accreditation, and certification requirements.
Identify opportunities to improve administrative processes, documentation, and customer service.