Certification Program Coordinator

PENNSYLVANIA CERTIFIED ORGANIC•Spring Mills, PA

1d•$57,320 - $78,871•Remote

About The Position

The Certification Program Coordinator (CPC) performs duties to support the work of the Certification Review Team in a variety of ways, including general administrative support, client services support, and conducting parts of the certification review process. The CPC is a member of the Certification Review Team, which has the following areas of responsibility: Administrative support, Client service and support, Certification Review Process and Procedures, and Compliance and Enforcement. The CPC’s work focuses on specified duties supporting and within the scope of the Team areas above. Primary duties will be assigned based on relevancy and workload.

Requirements

Associate or bachelor’s degree in business or a related topic, or equivalent work experience
Basic knowledge of organic standards and regulations
Familiarity with organic certification procedures
Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
Able to follow instructions as well as take initiative
Communicate effectively with a diverse audience (internal and external)
Highly competent use or knowledge of databases, computer networks, and internet
Dedicated to PCO’s mission
Understands and appreciates the importance of extraordinary customer service
Thrives in a team setting and contributes positively to team morale and communication
Values teamwork and takes an active role in fostering a supportive, inclusive work environment
Performs work with utmost honesty and integrity
Analytical problem-solving and critical thinking abilities
Ability to manage multiple priorities and perform within deadlines
Excellent communication, writing, and interpersonal skills
Able to work with minimal supervision while understanding the necessity for communicating and coordinating work efforts with others
Computer proficiency: word processing, spreadsheets, data entry, internet research, databases

Responsibilities

Work daily with a technical, proprietary database to perform the regular tasks of the job.
Ensure that database records are consistent, accurate and current.
Perform data entry within a technical, proprietary database; may complete document updates, process annual update paperwork, and related documentation for the assigned certification team.
Serve as a primary point of contact for client communications, including email, phone, and fax.
Serve as the primary point of contact for clients contacting the certification team, including responding to general inquiries, providing resources, evaluating and directing client requests, and providing responses within time-sensitive deadlines.
Support and assist certification staff in the performance of their job duties.
Provide administrative support to the assigned Certification Team.
Complete assigned workload in accordance with Certification Review Team standards and deadlines, with consistent communication of progress, delays, and anticipated impacts to relevant colleagues.
Develop and maintain an understanding of the USDA National Organic Program regulations, as well as PCO policy and procedures.
Assist with proactive communication and follow ups with clients to ensure timely responses and maintain positive client experiences.
Complete a limited subset of Certification Review technical tasks, as assigned. Tasks may include but are not limited to product and label reviews; process surrender requests; submission of new material review requests or updates to client material lists; intake of new certification requests; process certification annual updates; or intake of other certification and organic system plan updates.
Make autonomous or semi-autonomous decisions about clients’ compliance with USDA NOP Rule using accurate sources of data and communicate those decisions to clients in a timely manner.