Certification Specialist
About The Position
The Certification Specialist will receive general supervision, direction and guidance from the Community Manager. CRM Residential requires a background and drug screening as a condition of employment. The position is eligible for overtime. This role involves resident selection and orientation, assisting with leasing vacant apartments, timely recertification and interim recertifications of residents in accordance with HUD regulation and Low Income Housing Tax Credit Program, and maintaining the waiting list book. It also includes managing resident files, handling daily office duties such as work orders, applications, billing notices, guest greetings, mail, and phone calls. The specialist will also assist with the development of property goals and objectives, and in the absence of the Community Manager, enforce lease and rules and regulations. The role requires adherence to all federal and local Fair Housing Laws and completion of required reports.
Requirements
- High School diploma or equivalent education required.
- Previous certification experience.
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
- Ability to deal well with people and get them to feel comfortable quickly.
- Ability to work scheduled hours plus any other hours necessary to complete the job.
- Professional image.
- Ability to multi-task.
- Excellent communication skills and upbeat attitude.
- Strong customer service orientation.
- Good organizational and time management skills.
- Strong administrative ability.
- Compliance with established policies and authorized approval.
- Observation of all federal and local Fair Housing Laws.
Nice To Haves
- Experience level may vary due to the special needs of the property.
Responsibilities
- Resident selection and orientation in accordance with the Resident Selection Plan.
- Assistance of leasing of vacant apartments in an expeditious manner per company policy striving for 100% occupancy.
- The timely recertification and interim recertifications of residents in accordance with HUD regulation and Low Income Housing Tax Credit Program.
- Maintaining the waiting list book and keeping it up to date in the computer following HUD regulations.
- Assist with the development of goals and objectives for the property.
- Maintain resident files according to policy outlined in CRM’s Occupancy Manual.
- Assist Property Manager in preparation of various file reviews such as: Management Review, Mortgagee Inspection.
- Accept daily resident requests and write up corrective work orders as directed by the Maintenance Plus program.
- Daily management of office duties including opening the office, handling daily work orders, taking and computing applications for eligibility, sending out billing notices, greeting guests, responding to mail, and handling telephone calls.
- Maintain a professional demeanor.
- Attend required training.
- In absence of the Community Manager, enforcement of the lease and the rules and regulations.
- Attend training courses as required by CRM Residential.
- Completion of all required reports as directed by various departments of CRM Residential.
- Observe all federal and local Fair Housing Laws.
- Perform other related duties, as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
