Certification Manager, Educational Services
Axis Communications•Chelmsford, MA
•$110,000 - $120,000•Onsite
About The Position
The Axis Communications Academy empowers physical security industry professionals to design, install, and configure industry-leading video surveillance solutions. Our educational services are comprised of classroom-based training and online modules, with more than 6,000 Axis partners and customers trained annually. The individual filling this role will be responsible for the strategy, governance, administration, and continuous improvement of the organization's professional certification program. This is an on-site position based in Chelmsford, MA.
Requirements
- Project and program management
- Strong in analytical and critical thinking
- High attention to detail, with ability to multi-task and prioritize workload
- Excellent written and verbal communication, with ability to convey both details and big picture
- Organized and excellent time management skills
- Team-oriented, yet also a self-starter
- Obtaining an Axis certification will be required post-hire
Nice To Haves
- Bachelor’s degree in business, technology, learning and development, or related field
- Experience analyzing certification metrics and reporting program outcomes
- 3+ years of experience managing certification, training, or learning programs preferred
- Experience with Learning Management Systems and certification platforms preferred
Responsibilities
- Manage the lifecycle of certification programs from concept through launch, maintenance, and retirement
- Define certification standards, policies, governance, and operational procedures
- Ensure certifications align with channel, customer, and organizational objectives
- Manage both virtual and in-person certification testing operations
- Partner with subject matter experts to align exam question banks and local scenario-based assessments
- Align certification standards with industry best practices and accreditation requirements where applicable
- Manage certification workflows, enrolment rules, exam delivery, reporting, and learner records
- Partner with IT and Academy stakeholders to support system enhancements
- Support data governance and certification record management
- Own digital badging operations through credentialing platforms
- Develop and manage certification pathways for candidates seeking certification without course attendance
- Define recertification requirements and renewal pathways
- Develop continuing education frameworks that recognize instructor-led training, eLearning, workshops, and other approved initiatives
- Provide regular certification program updates to Academy, sales, and executive stakeholders
- Establish certification KPIs and success metrics
- Forecast certification budgeting and vendor management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
