Certification Client Manager

UTAC•Northville Charter Township, MI

4d•Onsite

About The Position

The Certifications Client Manager is responsible for management of North America to provide certify company management systems services to standards such as ISO 9001, IATF 16949, ISO 14001, ISO 45001 and ISO 50001.This role requires the ability to successfully manage tasks and assignments in multiple areas. Initiative and ownership of responsibilities are critical to the success of this individual.

Requirements

Knowledge of certification standards is required
Key account management / commercial experience
Experience in management system certification or similar activities
Advanced proficiency in Microsoft Excel required
Strong mathematical skills required
Basic computer skills are a must
Proficient with all Microsoft Office applications and the ability to become proficient in any systems that we use (Concur, Kronos, etc.)
Strong problem solving, strategic thinking and analytical skills required
Demonstrated interpersonal skills and be able to communicate effectively with all stakeholders
Excellent written and verbal communication skills required
Strong time management, multi-tasking, and organizational skills
Strong attention to detail required
Exceptional work ethic and positive attitude required
Fluency in the English language is required
Organize and maintain efficiency of personal work area
Self-starter, who can multi-task and possess strong communication skills
Able to function as part of a team, with members of varying job levels, and work cooperatively toward team goals
Consistently exhibit appropriate attendance habits, working the hours necessary to perform the job
Accept instructions and tasks in a positive manner, treating all co-workers with dignity and respect
Consistently adhere to, and support all UTAC policies, procedures, and safety regulations
Candidates for positions at UTAC must be able to provide proof of identity and eligibility to work in the country the role is based in.
Immigration visa sponsorship is not available for this position.

Responsibilities

Manage and build strong professional relationships directly with customers and internal stakeholders through regular face to face meetings
Promote and maintain a high level of customer satisfaction
Advise customers on the best certification solutions
Ensure the competitiveness and full compliance of UTAC services with the expectations and requirements of the Customer
Calculate optimum audit durations in accordance with the international certification rules and submit a competitive quotation economically and technically (with the support of the operation team)
Participate in Project Teams to explain and defend the Customer’s view in terms of quality, costs, delivery times and to satisfy their requirements
Work collaboratively with French back office (Certification Technical Center team) to calculate audit duration for in progress client and prospects
Provide feedback and analysis to operations to improve/adjust/expand any Marketing strategies
Completion and regular updating of account plans
Maintain a high level of technical and application competence and utilize this certification knowledge to drive Management system certification business
Provide clear client overviews to the management
Ensure that the Customers’ requirements are all identified and well understood by the operation team
Lead certification sales of UTAC in US and North America
Drive the negotiation during business acquisition & recertification process
Promote certification market in term of Cross selling
Support operational teams in the framework agreement deployment
Identify and evaluate new business opportunities and adjacent market opportunities (new services / new standards)
Meet sales targets and revenue growth targets
Support the preparation of the budget, manage and report the selling prices and the order intake target list
Responsible for the turnover and its evolution for US certification activities
Manage a relationship with customers in case of claims and logistic/quality crisis
Monitor and take the necessary actions to reduce overdue
Assists in supporting the UTAC culture and values (Integrity, Expertise, and Innovation)
Performs other duties as assigned