Certification/Licensure Examiner 2/Customer Service Assistant 2 - 20060526

State of Ohio • Reynoldsburg, OH

1d • Onsite

About The Position

The Division of Real Estate & Professional Licensing is seeking candidates to fill a Certification/Licensure Examiner 2/Customer Service Assistant 2 (CLE 2/CSA 2) position. This position will have responsibilities on both the Licensing and Customer Service teams. The CLE 2/CSA 2 will perform duties including responding to email inquiries, answering the Customer Support Center phone line, advising customers on application qualifications, submission requirements, and technical information, qualifying calls to determine the appropriate path for resolution, processing incoming mail, assisting with research into customer inquiries, and reviewing and processing applications to verify applicants have met standards and provide recommendations. The role independently ensures applicant’s experience meets criteria for the appropriate level of license or certification for appraisers, brokers, salespersons, or company licenses as they pertain to applicable state and federal laws, rules, policies, and procedures. The position also involves processing necessary paperwork and making recommendations to resolve deficiencies. Applications must clearly indicate how the applicant meets the minimum qualification for the position. If minimum qualification is met due to educational achievement, an unofficial transcript(s) must be submitted with the application. All answers to supplemental questions must be supported by information provided in the work experience and/or education sections on the civil service application; "see resume" will not be accepted. The final candidate selected will be required to undergo a criminal background check and other investigative reviews. Criminal convictions do not necessarily preclude an applicant from consideration, unless restricted by state or federal law. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration. The State of Ohio is a drug-free workplace which prohibits the use of marijuana. This position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39).

Requirements

• 12 mos. trg. or 12 mos. exp. in reviewing applicants' eligibility to take examinations, test administration & scoring & compiling statistics concerning test results; 1 course or 3 mos. exp. in typing, word processing or data entry using video display terminal.
• OR 2 yrs. trg. or 2 yrs. exp. in clerical/secretarial or other administrative support position involving public contact & preparation of correspondence & reports; 1 course or 3 mos. exp. in typing, word processing or data entry using video display terminal.
• OR 12 mos. exp. as Certification/ Licensure Examiner 1, 16841.
• OR equivalent of Minimum Class Qualifications For Employment noted above.
• Clerical & Data Entry skills

Responsibilities

• Respond to email inquiries received by the division.
• Answer Customer Support Center phone line.
• Advise customers on application qualifications, submission requirements and technical information.
• Qualify calls to determine the appropriate path for resolution.
• Process incoming mail to include stamping, reviewing for completeness, logging and filing.
• Assist with research into customer inquiries.
• Review and process applications to verify applicants have met standards and provide recommendations.
• Independently ensure applicant’s experience meets criteria for the appropriate level of license or certification for appraisers, brokers, salespersons, or company licenses as they pertain applicable to state and federal laws, rules, policies, and procedures.
• Process necessary paperwork and make recommendations to resolve deficiencies.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed