Customer Service Assistant 2 - (Intermittent) - 20085935

State of Ohio • Reynoldsburg, OH

5d • Onsite

About The Position

This is an intermittent position where an employee is limited to working less than one thousand hours per fiscal year. This Customer Service Assistant position will work in-office at the Department of Commerce Tussing Rd. location. 6606 Tussing Rd. Reynoldsburg, OH 43068. Hours scheduled per week will vary dependent on workload. The Mission of the Ohio Department of Commerce is promoting prosperity by protecting what matters most. As the state’s chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service. Commerce is comprised of eight operating divisions and one standalone program that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and cannabis. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans. Our Guiding Principles Making an IMPACT for the customer: Inclusive Motivated Proactive Accountable Customer-Focused Teamwork

Requirements

• 9 mos. trg. or 9 mos. exp. in office practices & procedures
• 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people
• 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing
• 9 mos. trg. or 9 mos. exp. in operation of personal computer
• Or equivalent of Minimum Qualifications for Employment noted above.
• Customer Service

Responsibilities

• Respond to phone and email inquiries received by the Division’s Customer Support Center.
• Process incoming mail to include stamping, reviewing for completeness, logging and filing.
• Assist with research into customer inquiries
• Assist with records, data, documentation and reports
• Complete other general office tasks, as needed

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed